MAKENZIE LAND
Texas Roadhouse
Lake City,FL
1
Certification
2027
years of professional experience
Detail-oriented professional with extensive experience in guest relations and team collaboration during peak hours. Skilled in operating cash registers and point of sale systems while ensuring store organization. Consistently received positive feedback from management and guests, demonstrating strong communication abilities and a commitment to maintaining confidentiality.
Work History
Universal Banker
- Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
- Educated clients on bank products, enhancing customer knowledge and engagement.
- Collaborated with team members to streamline operational procedures for greater efficiency.
- Managed complex client relationships, fostering trust and long-term loyalty with the bank's services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Host
1 Year 7 Months- Increased customer satisfaction scores.
- Boosted customer retention by fostering relationships and addressing concerns.
- Resolved overbooking issues with calm efficiency, ensuring a positive guest experience.
- Balanced server workloads.
- Maintained composure under pressure.
- Assisted in arranging dining rooms and events.
- Coordinated operations during high-peak hours.
- Coordinated with front-of-house and back-of-house teams.
- Decreased wait times to enhance customer satisfaction and improve dining experience.
Cashier
1 Year 8 Months- Ensured compliance with Florida laws to uphold store integrity.
- Worked with management to align team goals and strategies.
- Maintained up-to-date knowledge of store policies and promotions to assist customers effectively.
- Ensured popular items are restocked.
- Verified cash deposits exceeding $200 daily.
- Resolved customer complaints promptly, enhancing customer satisfaction.
- Supported inventory rotation processes to ensure product freshness.
Education
High School
Skills
Cash handling proficiency
Point of sale systems
Peak efficiency
Conflict resolution
Time management
Cash management
Time Management and Prioritization
Recordkeeping practices
Regulatory compliance
Customer relationship building
Legal compliance
Recordkeeping
Certification
Microsoft certified
Project management certified
Adobe certified
Timeline
Host
Texas Roadhouse
01.2025 - CurrentRead More
Cashier
R&J Fuel Stop
02.2023 - 10.2024Read More
Universal Banker
Millennium Bank
2026 - CurrentRead More
Trenton High School
High School
Read More