MAKENZIE LASITER
Monticello,AR
Summary
Motivated business and marketing graduate with hands-on experience in sales and customer relations. Demonstrates strong communication skills and a commitment to client satisfaction, fostering positive relationships in fast-paced environments. Eager to contribute to organizational growth and leverage problem-solving abilities to enhance client experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Monticello Country Club
Monticello, AR
09.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Cultivated positive relationships with members and guests through attentive service in a relationship-driven environment.
- Communicated effectively, managed multiple priorities, and resolved guest concerns professionally during high-volume shifts.
- Took accurate food and beverage orders from club members and guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Customer Service Representative
State Farm
Pine Bluff, AR
07.2025 - 08.2025
- Answered incoming phone calls and assisted customers with service needs, ensuring a positive and welcoming experience.
- Addressed customer questions and connected them with appropriate team members for licensed assistance, facilitating effective problem resolution.
- Accepted and processed customer payments with a focus on accuracy and detail to enhance transaction reliability.
Outside Sales Representative
TechKnow123
Monticello, AR
06.2025 - 07.2025
- Built professional relationships through in-person visits, follow-up communication, and customer-focused conversations.
- Promoted service offerings and identified opportunities with local businesses, contributing to company growth.
- Conducted outreach to prospective business customers, introducing tailored technology services and solutions to meet client needs.
Sales Associate
Dollar General
Rison, AR
07.2022 - 09.2024
- Assisted 50+ customers daily by identifying needs and providing solutions-oriented service, enhancing customer satisfaction.
- Supported sales through product recommendations and organized store displays, contributing to effective merchandising and daily operations.
- Provided expert assistance to customers for product inquiries.
- Ensured sales floor displays were tidy and visually appealing for shoppers.
- Processed transactions accurately at the cash register.
Education
Bachelor of Business Administration (BBA) - Marketing
University of Arkansas At Monticello
Monticello, AR05-2025
Skills
- Point of sale
- Customer engagement
- Client relationship management
- Service promotion
- Relationship management
- Problem solving
- Team collaboration
- Organizational skills
- Adaptability
- Work ethic
- Communication skills
- Problem solving
Certification And Technology
- Microsoft Office Specialist: Excel 2016, 04/09/25
- Microsoft Excel
- Microsoft Office
Timeline
Customer Service Representative
State Farm
07.2025 - 08.2025
Outside Sales Representative
TechKnow123
06.2025 - 07.2025
Waitress
Monticello Country Club
09.2024 - Current
Sales Associate
Dollar General
07.2022 - 09.2024
Bachelor of Business Administration (BBA) - Marketing
University of Arkansas At Monticello