Makenzie Lech
Waupaca,Wisconsin
Summary
Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
Work History
Case Manager - Coordinated Service Teams
Waupaca County DHHS
04.2023 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, school staff, activity therapists, and nutritionists to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Correctional Officer
Waupaca County Sheriffs Department
01.2020 - 04.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Interviewed inmates to obtain information and assess needs.
- Coordinated with other law enforcement personnel to exchange information.
Asset Protection Associate
Walmart
06.2018 - 01.2020
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external theft.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Kept patrons and employees safe and from criminal activity.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Education
Bachelor of Science - Social Work
University of Phoenix
Phoenix, AZ2025
No Degree - Criminal Justice
Mid-State Technical College
Wisconsin Rapids, WI12.2019
High School Diploma -
John Edwards High School
Port Edwards, WI2018
Skills
- Care Coordination
- Organizational Skills
- Decision Making
- Task Delegation
- Time Management
- Stress Management
- Critical Thinking
- Goal Setting
- Conflict Resolution
- Active Listening
- Teamwork and Collaboration
Timeline
Case Manager - Coordinated Service Teams
Waupaca County DHHS
04.2023 - Current
Correctional Officer
Waupaca County Sheriffs Department
01.2020 - 04.2023
Asset Protection Associate
Walmart
06.2018 - 01.2020
Bachelor of Science - Social Work
University of Phoenix
No Degree - Criminal Justice
Mid-State Technical College
High School Diploma -
John Edwards High School
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