Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Lester

Winchester,VA

Summary

Dynamic sales associate with a proven track record at Tammy’s Natural Essentials enhancing customer satisfaction and team productivity. Skilled in inventory management (hard skill) and building lasting customer relationships (soft skill), I excel in fast-paced environments, demonstrating exceptional multitasking and people skills. Achieved significant improvements in customer engagement and store performance through effective collaboration and innovative strategies.

Overview

8
8
years of professional experience

Work History

Sales Associate

7-11
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Victory Lane Gas Station
05.2019 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Hostess

Chubbys Restaurant
10.2019 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Sales Associate

Tammy’s Natural Essentials
05.2018 - 10.2018
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Crew Member

Dairy Queen Grill & Chill
03.2017 - 08.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

Troy Buchanan High School
Troy, MO
05.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Upselling
  • Professional Demeanor
  • Adapt to diverse groups
  • Building rapport
  • Policy and Procedure Adherence
  • Product Recommendations

Timeline

Sales Associate

7-11
05.2024 - Current

Hostess

Chubbys Restaurant
10.2019 - 03.2020

Sales Associate

Victory Lane Gas Station
05.2019 - 09.2024

Sales Associate

Tammy’s Natural Essentials
05.2018 - 10.2018

Crew Member

Dairy Queen Grill & Chill
03.2017 - 08.2017

Troy Buchanan High School

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Makenzie Lester