Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Makenzie Marriott

Makenzie Marriott

Spring,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service at IDKY Lounge and Highland Woods Health. Proven ability to enhance customer satisfaction through effective communication and innovative solutions. Skilled in cash register operation and multitasking, consistently achieving operational efficiency and fostering positive client relationships.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Northwest Houston Heart Center
Tomball, TX
01.2026 - Current
  • Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
  • Assisted patients with inquiries, providing accurate information about services and procedures.
  • Coordinated communication between healthcare providers and patients to enhance service delivery.
  • Maintained organized records of patient interactions, improving data retrieval efficiency.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

They are aware I am looking for a new position.

Bartender

IDKY Lounge
Spring, TX
07.2024 - Current
  • Prepared and served a variety of cocktails and beverages to enhance customer experience.
  • Maintained knowledge of current drink trends and seasonal specials to attract diverse clientele.
  • Implemented new cocktail recipes that increased customer satisfaction and repeat business opportunities.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Front Desk Receptionist

Highland Woods Health
The Woodlands, TX
01.2024 - 08.2024
  • Managed patient check-in and appointment scheduling to enhance office efficiency.
  • Coordinated communication between medical staff and patients for seamless service delivery.
  • Handled multi-line phone system, addressing inquiries and directing calls appropriately.
  • Maintained accurate patient records in electronic health record (EHR) system for compliance and efficiency.
  • Provided exceptional customer service, resolving patient concerns promptly and professionally.
  • Developed streamlined workflows for appointment setting, reducing wait times for patients significantly.

Front Desk Receptionist

Champions Pediatrics
Spring, TX
08.2023 - 12.2023
  • Greeted and assisted patients, ensuring a welcoming environment at front desk.
  • Scheduled appointments using electronic health record system, optimizing daily workflow.
  • Managed patient records with confidentiality, maintaining compliance with healthcare regulations.
  • Handled insurance verification and billing inquiries, improving patient satisfaction through clear guidance.
  • Checked patient insurance, demographic, and health history to keep information current.

Bartender Shift Manager

Tapped Crafthouse
Spring, TX
03.2023 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Handled cash transactions accurately, maintaining a balanced cash register at all times.
  • Monitored inventory levels, restocked supplies, and ensured bar cleanliness for operational efficiency.

Sales Associate

Banditosbaseball
Tomball, TX
07.2021 - 02.2023
  • Assisted customers in product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems for processing transactions accurately and efficiently.
  • Organized merchandise displays to maximize visibility and attract customer attention.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Associate of Science - Radiation Technology

Lone Star College
Houston, TX

High School Diploma -

Tomball High School
Tomball, TX
05-2023

Skills

  • Strong multitasking
  • Customer service
  • Clear and effective communication
  • Customer service expertise
  • Cash register operation

Certification

TABC

TX Food Handlers

TX Mangement

Timeline

Front Desk Receptionist

Northwest Houston Heart Center
01.2026 - Current

Bartender

IDKY Lounge
07.2024 - Current

Front Desk Receptionist

Highland Woods Health
01.2024 - 08.2024

Front Desk Receptionist

Champions Pediatrics
08.2023 - 12.2023

Bartender Shift Manager

Tapped Crafthouse
03.2023 - 08.2023

Sales Associate

Banditosbaseball
07.2021 - 02.2023

Associate of Science - Radiation Technology

Lone Star College

High School Diploma -

Tomball High School
Makenzie Marriott