Maya Durand
Yulee,FL
Summary
Reliable front desk receptionist known for strong teamwork and multitasking abilities. Successfully fostered positive guest relations while maintaining a professional appearance and organized work environment. Ready to leverage skills to support exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hyatt Place
Jacksonville, FL
12.2025 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled customer inquiries and resolved issues promptly, enhancing guest satisfaction.
- Managed guest check-in and check-out processes efficiently, ensuring smooth operations.
- Communicated effectively with dispatchers to coordinate pick-up and drop-off schedules.
- Resolved passenger inquiries and complaints promptly, fostering positive customer relations.
- Reduced wait times for passengers by consistently adhering to established schedules and route plans.
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to streamline food preparation processes, improving service speed.
- Managed multiple tables efficiently during peak hours, maintaining high satisfaction levels.
- Crafted and served diverse cocktails, ensuring high-quality beverage presentation.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Provided exceptional customer service, fostering positive experiences and repeat business.
- Trained new bartenders on cocktail preparation and bar operations for consistent service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
Front Desk Receptionist
Best Western Plus Hotel
Yulee, FL
07.2022 - 11.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room bookings using hotel management software to optimize occupancy rates.
- Maintained accurate records of guest information and payment transactions for reporting purposes.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Provided training and support to new front desk staff on operational protocols and systems.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Implemented efficient cleaning schedules to optimize workflow.
- Assisted in resolving guest complaints related to housekeeping services.
- Collaborated with the maintenance team to address facility issues promptly.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Collaborated with team members to streamline maintenance processes and improve workflow.
- Developed checklists for routine tasks, improving consistency and thoroughness of maintenance procedures.
Education
High School Diploma -
Yulee High School
Yulee, FL03-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Reservation management
- Professional appearance
- Computer skills
- Problem-solving
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Strong multitasking
- Team player attitude
- Friendly and outgoing
- Food handling
- Cleaning and organization
- Cooking
- Food preparation
Languages
English
Native or Bilingual
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Hyatt Place
12.2025 - Current
Front Desk Receptionist
Best Western Plus Hotel
07.2022 - 11.2025
High School Diploma -
Yulee High School