Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie O'Connell

Shoreview,MN

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Consistently receives excellent feedback and praise from guests.

Overview

4
4
years of professional experience

Work History

Front of House

Punch Pizza
11.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
  • Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.

Shift Leader

Caribou Coffee
11.2021 - 08.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.


  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Barista

Starbucks
07.2022 - 12.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Team Member

Journeys Shoes
10.2019 - 08.2021
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

Mounds View Senior High School
Arden Hills, MN
06.2021

Skills

  • Front of House
  • Opening and closing duties
  • Coffee expertise
  • Cash Handling Accuracy
  • Barista Training
  • Strong customer service
  • Safe Food Handling

Timeline

Front of House

Punch Pizza
11.2022 - Current

Barista

Starbucks
07.2022 - 12.2022

Shift Leader

Caribou Coffee
11.2021 - 08.2023

Team Member

Journeys Shoes
10.2019 - 08.2021

High School Diploma -

Mounds View Senior High School

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Makenzie O'Connell