Makenzie Reyes
Whitehall,MI
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Arby's
Whitehall, MI
11.2017 - 02.2021
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as new limited time only foods to enhance sales numbers.
- Prepared food orders, cooking on backline and operating fry station.
- Greeted customers at drive-thru and took food orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Recorded orders by answering customer questions and entering requests in system.
- Greeted guests pleasantly and answered menu questions.
- Used proper techniques to prepare food and ingredients.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Operated register to process payments and collect cash payment for order totals.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Supercuts
Muskegon , MI
06.2020 - 07.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
- Resolved customer problems and complaints.
- Restocked supplies and kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email and telephone.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Science - Criminal Justice Generalist
Ferris State University
Big Rapids, MI05.2024
Associate in Science And Arts - Criminal Justice
Muskegon Community College
Muskegon, MI05.2023
High School Diploma -
Whitehall High School
Whitehall, MI05.2020
Skills
- Credit Card Transaction Processing
- Sandwich Assembly
- Verbal and Written Communication
- Cleaning Techniques
- Customer Engagement
- Food Safety Measures
- Guest Satisfaction
- Portion Sizes
- Dietary Restrictions
- Emergency Situations
- Performance Strategies
- Professional Relationships
- Suggestive Selling
- Changing Out Tills
- Basic Maintenance
- Condiment Preparation
- Organizing Supplies
- Safety and Sanitation Standards
- Cash Register Systems
- Kitchen Station Cleanliness
- Annual Performance Reviews
- Customer Complaint Resolution
- Greeting and Seating Clients
- Computer Proficiency
- Positive Attitude and Energetic
Languages
German
Limited Working
Timeline
Receptionist
Supercuts
06.2020 - 07.2020
Restaurant Team Member
Arby's
11.2017 - 02.2021
Bachelor of Science - Criminal Justice Generalist
Ferris State University
Associate in Science And Arts - Criminal Justice
Muskegon Community College
High School Diploma -
Whitehall High School
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