Hi, I’m
MAKENZIE RIDENOUR
Newark,DE
Summary
Excelling at warmly greeting and seating guests, taking accurate orders, and offering personalized recommendations while accommodating special requests. Expertise lies in serving food and beverages promptly with impeccable quality and presentation while attentively addressing guests’ needs throughout their meals. With extensive menu knowledge, confidently engages with customers and upsells enticing options to enhance their dining experience. Additionally, known for maintaining a clean and organized dining area, processing payments accurately, collaborating effectively with fellow staff, and handling guest concerns or complaints promptly and professionally. Consistently strives to create a memorable and enjoyable dining experience for all guests through exceptional customer service skills and attention to detail.
Overview
4
years of professional experience
1
Certification
Work History
Darden
Server
07.2023 - Current
Job overview
- Greet and seat guests with a friendly and welcoming attitude, ensuring their comfort and satisfaction throughout their dining experience
- Take orders accurately and efficiently, providing menu recommendations and accommodating special requests or dietary restrictions
- Serve food and beverages promptly, ensuring proper presentation and quality
- Monitor guests' needs, refill beverages, and promptly clear empty plates
- Demonstrate in-depth knowledge of the menu, including ingredients, cooking methods, and flavor profiles, to provide personalized recommendations to guests
- Utilize upselling techniques to promote specials, appetizers, cocktails, and desserts, enhancing the guest experience and driving sales
- Maintain a clean and organized dining area, including setting tables, replenishing condiments and utensils, and promptly addressing spills or additional seating needs
- Process payment transactions accurately, including splitting checks and handling cash securely and professionally
- Collaborate effectively with the team, including chefs and kitchen staff, to ensure smooth service flow and minimal wait times for guests
- Respond promptly and professionally to guest concerns or complaints, using excellent communication skills to resolve issues or escalate to a supervisor when necessary.
Meryems Four Seasons
Delivery Driver
04.2022 - 07.2023
Job overview
- Efficiently and safely transport goods, packages, or food items to designated locations, adhering to scheduled delivery times
- Load delivery items into the vehicle, ensuring proper organization and securing items to prevent damage during transit
- Navigate through various routes using GPS or maps, optimizing the most efficient and timely delivery route
- Maintain a high level of professionalism and customer service when interacting with recipients during deliveries, providing a positive experience
- Verify the accuracy of delivery orders and addresses, minimizing errors and ensuring the correct items are delivered to the right location
- Adhere to traffic laws and regulations, consistently observing safe driving practices to protect oneself and others on the road
- Inspect and maintain the delivery vehicle, reporting any mechanical issues or damages promptly to ensure safe and smooth operation
- Handle cash transactions accurately and securely if required for deliveries, providing proper change and maintaining financial accountability
- Communicate effectively with dispatchers or supervisors, providing updates on delivery status and addressing any concerns or issues
- Maintain proper documentation, including delivery records, receipts, and vehicle logs, to ensure accurate and organized records.
La Fable
Dishwasher
07.2020 - 08.2021
Job overview
- Assisting with the efficient and organized cleaning of dishes, utensils, glassware, and kitchen equipment
- Loading and unloading dishwashing machines, ensuring proper sorting and stacking techniques to maximize capacity and cleaning effectiveness
- Handwashing delicate or specialty items that cannot be processed through the machine
- Scrubbing and sanitizing pots, pans, and other cooking utensils
- Monitoring and maintaining cleanliness and sanitation standards in the dishwashing area, including regular cleaning of dishwashing equipment and surrounding surfaces
- Properly storing clean equipment and utensils, ensuring they are easily accessible for kitchen staff
- Supporting the kitchen team by promptly supplying them with clean and sanitized items throughout service
- Assisting with the organization and restocking of cleaning supplies, including detergents, sanitizers, and other necessary items
- Adhering to safety and sanitation guidelines, including proper handling of chemical cleaning agents and maintaining a hazard-free work environment
- Collaborating effectively with kitchen staff and managers to ensure smooth operations and timely availability of clean utensils and equipment.
Education
University of DelawareNewark, DE
Bachelor of Science (B.S.) in Political Science Candidate from Pre-Law
05.2027
University Overview
- Relevant Coursework: (POSC150) Intro to American Politics, (POSC240) Global Politics, (POSC285) Intro to Political Theory, (LEST210) The Law and You, (PHIL346) Philosophy of Law,
- GPA: 3.762
- Dean's List [Fall, Spring, and Summer 2023-2024]
Caesar Rodney High SchoolCamden, DE
High School Diploma
06.2023
Skills
- Excellent Communication
- Menu Knowledge
- Time Management
- Ability to Work Under Pressure
- Teamwork and Collaboration
- Problem-Solving
- Flexibility and Adaptability
- Multitasking
- Cash Handling
- Knowledge of Wine or Beverage Pairing
- Team Player
- POS System Proficiency
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
Certification
ABC License
Exercise, Music, Academics, Reading
I have always been passionate about staying active. During high school, I was a three-sport athlete, participating in various sports and gaining valuable communication and teamwork skills. Music has played a significant role in my life, as I dedicated a lot of time to different choirs and even had the honor of being part of the Delaware all-state choir for two consecutive years. Academically, I have always strived for excellence, and I consider excelling in my studies to be a personal hobby. Additionally, I cherish moments of relaxation by immersing myself in a good book whenever I have free time.
Languages
Spanish
Elementary
Timeline
Server
Darden
07.2023 - Current
Delivery Driver
Meryems Four Seasons
04.2022 - 07.2023
Dishwasher
La Fable
07.2020 - 08.2021
University of Delaware
Bachelor of Science (B.S.) in Political Science Candidate from Pre-Law
Caesar Rodney High School
High School Diploma
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