Makenzie Rivera
Oxnard
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Bringing my detail-oriented nature with a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Coffee Bean and Tea Leaf
06.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Server
Mrs. Olsens
05.2018 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Applied Science - Anthropology
Oxnard College
Oxnard, CA03-2024
Skills
- Cash handling
- Inventory management
- Budget management
- Employee training
- Performance management
- Customer service
- Staff scheduling
- Operational efficiency
- Guest experience
- Problem solving
- Team motivation
- Conflict resolution
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant General Manager
Coffee Bean and Tea Leaf
06.2020 - Current
Server
Mrs. Olsens
05.2018 - 04.2020
Associate of Applied Science - Anthropology
Oxnard College
Similar Profiles
Ashley RobersonAshley Roberson
Barista (Food Service) at Coffee Bean and Tea LeafBarista (Food Service) at Coffee Bean and Tea Leaf
Nur Atiqah JamaleNur Atiqah Jamale
Coffee Barista at The Coffee Bean And Tea LeafCoffee Barista at The Coffee Bean And Tea Leaf
Mariah BaguindoMariah Baguindo
Shift Supervisor at The Coffee Bean and Tea LeafShift Supervisor at The Coffee Bean and Tea Leaf