Makenzie Russell
Muskogee,OK
Summary
Safety-driven professional assisting physicians with special procedures and performing difficult examinations. Polished individual successful at treating all patients with respect and compassion. Seek position with established hospital or other facility.
Detail-focused professional in eye care health, known for high productivity and efficient task completion. Possess specialized skills in patient pre-screening, diagnostic testing accuracy, and maintaining sterile equipment. Excel in communication, empathy, and teamwork to enhance patient experience and support clinical operations.
Overview
5
5
years of professional experience
Work History
Optician Technician
Kennedy Eyecare
Muskogee
06.2023 - 06.2024
- Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Conducted pre-testing procedures such as measuring pupillary distance.
- Participated in continuing education classes related to opticianry practices.
- Adjusted eyeglass frames to fit customers' faces accurately.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Dispensed eyeglasses according to prescription specifications.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Educated patients on proper lens cleaning techniques and frame maintenance.
- Trained new staff on optometric testing procedures and clinic protocols.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Ensured compliance with state regulations related to dispensing eyewear.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Server
IHOP
Muskogee, OK
08.2019 - 09.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded to ad hoc cleaning duties at end of shift.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stocked service areas with supplies during slow periods.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Skills
- Promotional support
- Optical dispensing
- Eyewear brands
- Retail sales
- Eyewear adjustment
- Multifocal lens fitting
- Optical equipment maintenance
- Prescription interpretation
- Team member support
- Food inspection
- Order delivery practices
- Hostess support
- Table resetting
- Hospitality service expertise
- Table bussing
- Dining area maintenance
- Suggestive selling
- Food station setup
- Beverage preparation
- Buffet setup and takedown
- Cash handling
- Team collaboration
Timeline
Optician Technician
Kennedy Eyecare
06.2023 - 06.2024
Server
IHOP
08.2019 - 09.2022