Summary
Overview
Work History
Education
Skills
Social media management
Timeline
Generic

Makenzie Swift

Lubbock,TX

Summary

Dynamic professional with a proven track record in customer relations and office administration at European Wax Center. Expert in organization and time management, enhancing client satisfaction through effective communication and problem resolution. Recognized for streamlining operations and maintaining confidentiality, ensuring a welcoming environment, and fostering loyalty among clientele.

Offering strong communication and organizational abilities, eager to learn and develop in a professional environment. I possess the ability to quickly pick up new tasks and adapt to various responsibilities efficiently.

Business professional with a keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

3
3
years of professional experience

Work History

Receptionist

European Wax Center
02.2025 - Current
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.

Service Writer

Ace Automotive Performance
02.2025 - Current
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.

Catering Coordinator

Tripps/Gilberts Catering
08.2024 - 02.2025
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.

Receptionist

Remedy Aesthetics
07.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Lifeguard Manager

LakeRidge Country Club
04.2022 - 08.2024
  • Streamlined facility operations by establishing clear communication channels between staff members.
  • Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
  • Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
  • Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
  • Monitored pool area for violations and potential hazardous situations.

Education

High School Diploma

Ralls High School
Ralls, TX
05-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • File management
  • Office administration

Social media management

By fusing my creative and strategic marketing abilities, I have helped businesses with flyer development and social media management. To increase visibility, brand consistency, and consumer engagement, I have created and scheduled engaging content, tracked audience interactions, and refined strategies in my role as social media account manager. I've concentrated on making aesthetically pleasing, educational, and brand-consistent flyers that successfully advertise goods, services, and events. I've assisted businesses in enhancing their web presence, drawing in new clients, and preserving a polished, consistent image across all marketing channels by knowing their target audience and creating digital and print materials that speak to their interests.

Timeline

Receptionist

European Wax Center
02.2025 - Current

Service Writer

Ace Automotive Performance
02.2025 - Current

Catering Coordinator

Tripps/Gilberts Catering
08.2024 - 02.2025

Receptionist

Remedy Aesthetics
07.2024 - 01.2025

Lifeguard Manager

LakeRidge Country Club
04.2022 - 08.2024

High School Diploma

Ralls High School
Makenzie Swift