MAKENZIE TRULSON
Pocatello,ID
Summary
Detail-oriented and reliable, currently working as a Member Contact Center Agent at Idaho Central Credit Union, Experienced in assisting members with account needs, resolving issues efficiently, and handling sensitive financial information with accuracy and care. Motivated to grow within ICCU, with a strong interest in lending and helping members achieve financial success.
Overview
2027
2027
years of professional experience
Work History
Member Contact Center Agent
ICCU
Pocatello, ID
2025 - Current
- Assist members with account transactions and general banking needs
- Handle high call volume while maintaining a professional, friendly tone
- Troubleshoot account issues and guide members through solutions
- Maintain accuracy with sensitive financial information
- Maintain strong attention to detail when handling member accounts
Barista
Dutch Bros Coffee
Pocatello, ID
01.2023 - 2025
- Delivered high-quality customer service in a fast-paced environment
- Handled cash and card transactions with accuracy
- Maintained a positive and energetic atmosphere
- Built strong customer relationships and represented the brand with professionalism
Operations Manager
Big Dog Solar
Pocatello, ID
01.2022 - 01.2023
- Oversaw scheduling, job tracking, and internal operations
- Used Excel to manage timelines and project details
- Led a team of technicians and communicated directly with clients
- Balanced problem-solving, organization, and customer satisfaction
Shift Lead / Barista
Double Shot Coffee Drive Thru
Pocatello, ID
01.2021 - 01.2022
- Managed shifts and trained new employees on customer service and systems
- Memorized product offerings and customized 200+ orders per day
- Performed inventory checks and managed supplies
- Kept operations running smoothly during high-traffic hours
Manager / Barista
Fifth Street Bagelry
Pocatello, ID
01.2018 - 01.2021
- Supervised team members and maintained daily operations
- Provided consistent, high-quality customer experiences
- Handled scheduling, training, and inventory management
- Fostered a positive work environment and solved issues as they arose
Education
Associate's Degree -
Idaho State University
Pocatello, ID05-2022
Skills
- Detail-oriented
- Customer service & relationship building
- Multitasking in fast-paced environments
- Handling cash & POS systems
- Leadership & training experience
- Communication & teamwork
- Conflict resolution
- Organized & reliable
- Quick to learn new systems and processes
Timeline
Barista
Dutch Bros Coffee
01.2023 - 2025
Operations Manager
Big Dog Solar
01.2022 - 01.2023
Shift Lead / Barista
Double Shot Coffee Drive Thru
01.2021 - 01.2022
Manager / Barista
Fifth Street Bagelry
01.2018 - 01.2021
Member Contact Center Agent
ICCU
2025 - Current
Associate's Degree -
Idaho State University