Makenzie Ward
Baltimore,MD
Summary
Skilled bartender and server with extensive experience in fast-paced dining establishments, known for providing top-tier customer service and improving financial outcomes. Accomplished mixologist with a wide array of drink recipes. Experienced in leveraging social media and sales to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Bacco Italian Wine Bar
Abingdon, MD
04.2019 - Current
- Oversaw high customer volumes during special events, nights, and weekends to ensure optimal service delivery.
- Trained and supervised staff on beverage preparation, food handling, and operational procedures.
- Performed comprehensive opening and closing tasks, including sales report printing and inventory checks.
- Drove sales growth through effective upselling strategies of products.
- Ensured bar remained presentable and fully stocked to enhance customer experience.
- Followed strict alcohol awareness guidelines to mitigate risks of guest overconsumption.
Bartender/Server
Nacho Mama's
Towson, MD
05.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bartender
Limoncello
Baltimore, MD
12.2019 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Customer Service Representative
Pleasant Pet Resort
Nottingham, PA
12.2016 - 01.2019
- Answered high volume of calls while providing timely assistance to customers.
- Managed customer inquiries and suggestions with courtesy, ensuring satisfaction.
- Resolved issues promptly, escalating complex matters as needed.
- Implemented strategies for effective social media management to boost engagement.
- Enhanced sales through proactive outreach and responsiveness to customer needs.
Education
High School Diploma -
Bel Air High School
Bel Air, MD03.2017
Skills
- Cash drawer reconciliation
- Health standards compliance
- Sales execution strategies
- Social media oversight
- Management of patron relationships
- Forecasting methods
- Guest satisfaction initiatives
- Financial control practices
- Operations in busy settings
- Detail-oriented service delivery approaches
- Expertise in wine and spirits
Timeline
Bartender/Server
Nacho Mama's
05.2023 - 10.2024
Bartender
Limoncello
12.2019 - 09.2022
Bartender/Server
Bacco Italian Wine Bar
04.2019 - Current
Customer Service Representative
Pleasant Pet Resort
12.2016 - 01.2019
High School Diploma -
Bel Air High School