MAKENZIE WELLS
Grimesland,NC
Summary
Experienced Customer Service Representative with 4+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Camping World
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
AAMCO Transmissions
12.2019 - 02.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Cashier
Speedway
09.2016 - 10.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Medical Aide - Medical Assisting
Pitt Community College
Winterville, Greenville, NC01.2024
High School Diploma -
Ayden-Grifton High School
Ayden, NC06.2016
Skills
- Call Center Operations
- Account Updating
- Keyboarding
- Data Entry
- LiveChat
- Written and Oral Communication
- Payment Processing
- Scheduling
- Escalation Management
Timeline
Call Center Customer Service Representative
Camping World
04.2022 - 04.2023
Customer Service Representative
AAMCO Transmissions
12.2019 - 02.2021
Customer Service Cashier
Speedway
09.2016 - 10.2018
Medical Aide - Medical Assisting
Pitt Community College
High School Diploma -
Ayden-Grifton High School
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