SAMANTHA SOL
Bulverde,TX
Summary
Seeking a position with a customer-focused company that offers growth opportunities in a business environment. Eager to utilize my education and enhance my skills to contribute to personal and company success.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
CITY PUBLIC SERVICE
San Antonio, Tx, USA
03.2023 - 11.2024
- Supported builders, designers, and homeowners with gas and electric meter inquiries.
- Delivered outstanding customer service via phone and email, resolving issues with gas and electric meter installations.
- Facilitated efficient and effective problem resolution through clear communication.
- Created comprehensive training manuals detailing crucial processes and common troubleshooting methods.
- Ensured new staff maintained high service quality through effective mentorship.
FRONT DESK RECEPTIONIST
BELDON ROOFING COMPANY
08.2021 - 03.2023
- Ensured smooth visitor and vendor experiences daily.
- Directed messages to relevant departments immediately.
- Managed scheduling logistics while ensuring invoice processing efficiency.
- Streamlined event preparation through meal ordering and arrangement for meetings.
CAR WASH/CAR PORTER
MERCEDES BENZ DEALERSHIP
12.2021 - 08.2022
- Managed the process for receiving client cars and loaned automobiles.
- Detailed cars, guaranteeing client satisfaction.
- Enhanced customer satisfaction during vehicle check-in processes.
- Managed installation of vehicle brackets and license plates.
- Verified gas tanks of all incoming vehicles were adequately filled.
- Ensured timely and professional greeting for arriving clients.
SALES ASSOCIATE
KIRBY INC.
02.2020 - 10.2020
- Marketed and sold Kirby products through direct consumer engagement.
- Traveled across San Antonio neighborhoods to secure agreements based on credit evaluations.
- Demonstrated equipment capabilities to clients.
Education
HIGH SCHOOL DIPLOMA -
SA LEADERSHIP ACADEMY
Houston, TX10.2021
Skills
- Sales
- Communication
- Customer Service
- Punctual
- Time Management
- Professionalism
- Bilingual
- Customer Assistance
- Problem Solving
- Process documentation
- Scheduling logistics
- Event coordination
- Critical thinking
- Active listening
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CITY PUBLIC SERVICE
03.2023 - 11.2024
CAR WASH/CAR PORTER
MERCEDES BENZ DEALERSHIP
12.2021 - 08.2022
FRONT DESK RECEPTIONIST
BELDON ROOFING COMPANY
08.2021 - 03.2023
SALES ASSOCIATE
KIRBY INC.
02.2020 - 10.2020
HIGH SCHOOL DIPLOMA -
SA LEADERSHIP ACADEMY