Makenzy Sheets
Fort Myers,FL
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Area Manager, Operations
Amazon Logistics
06.2022 - Current
- Lead 50–200 associates in a fast-paced distribution facility, overseeing daily operations, labor planning, productivity, and safety performance.
- Reduced rolled volume from 2.85% to ~1.10% and backlog by 80% (124 to 25 units) through process redesign and cross-functional execution.
- Improved compliance metrics by up to 12.8% and reduced defect rate from 14.57% to 3.95% within two months.
- Designed and implemented a site-wide safety initiative that reduced recordable injuries from 30 annually to zero.
- Directed workforce planning and full-site shift configuration in partnership with engineering and process teams, supporting 29% quarter-over-quarter volume growth (2.87M to 3.71M units).
- Developed and promoted high-performing team members through structured coaching and performance management.
Trade Plan Management Administrator
Burdette Beckmann Inc.
Hollywood, FL
07.2021 - 05.2022
- Managed 100+ accounts daily, ensuring accurate execution of trade plans, deductions, credits, and payments.
- Partnered with global sales leaders to maintain compliance, financial accuracy, and operational efficiency.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Senior Financial Processor, Retirement Plan Services
Lincoln National Corporation
Fort Wayne, IN
07.2019 - 07.2020
- Processed 200+ daily client transactions with precision and regulatory compliance.
- Resolved complex financial inquiries while maintaining high service standards in a deadline-driven environment.
- Developed strong relationships with clients, fostering trust and promoting long-term business partnerships.
Education
Master of Business Administration (MBA) - Data Analytics
Florida Gulf Coast University
Fort MyersBachelor of Science in Business Administration - Minor in Professional Sales
Ball State University
05.2022
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Area Manager, Operations
Amazon Logistics
06.2022 - Current
Trade Plan Management Administrator
Burdette Beckmann Inc.
07.2021 - 05.2022
Senior Financial Processor, Retirement Plan Services
Lincoln National Corporation
07.2019 - 07.2020
Master of Business Administration (MBA) - Data Analytics
Florida Gulf Coast University
Bachelor of Science in Business Administration - Minor in Professional Sales
Ball State University