Makeyta Hale
Bessemer
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Milos Hamburgers
Pelham
01.2023 - 04.2025
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Helped employees accomplish tasks during peak periods.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Conferred with management and subordinates to resolve problems or complaints.
- Provided coaching and guidance to team members when necessary to improve performance.
- Upheld company standards and compliance requirements for operations.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Cashier
Milo's Hamburgers
Hoover
06.2022 - 01.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained a clean work area at all times.
- Operated POS systems correctly when completing transactions.
Cashier
Piggly Wiggly Grocery
Sylacauga
04.2021 - 05.2022
- Collaborated with front-end staff to enhance customer experience.
- Operated cash register to process payments by cash, check, and credit card.
- Maintained cleanliness of checkout areas, including sanitizing surfaces and organizing products.
- Greeted customers and addressed inquiries regarding store offerings.
- Verified customer age for alcohol and tobacco purchases, ensuring compliance with regulations.
- Trained and mentored new cashiers, promoting efficiency and knowledge sharing.
- Issued receipts, refunds, credits, or change to customers as needed.
- Completed daily recovery tasks to uphold a tidy and productive environment.
Education
Associate of Science - Nursing
Lawson State Community College
Birmingham, AL05-2027
Bachelor of Science - Nursing
University of Alabama At Birmingham
Birmingham, AL05-2026
High School Diploma -
Sylacauga High School
Sylacauga, AL05-2022
Skills
- Problem solving
- Team building
- Employee training
- Customer service
- Time management
- Multitasking Abilities
- Process improvement
- Account management
- Inventory management
- Teamwork and collaboration
- Positive attitude
- Sales strategies
- Self motivation
- Active listening
Languages
English
Professional
Timeline
Shift Leader
Milos Hamburgers
01.2023 - 04.2025
Cashier
Milo's Hamburgers
06.2022 - 01.2023
Cashier
Piggly Wiggly Grocery
04.2021 - 05.2022
Associate of Science - Nursing
Lawson State Community College
Bachelor of Science - Nursing
University of Alabama At Birmingham
High School Diploma -
Sylacauga High School
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