Makia Banta
Salem
Summary
Dynamic professional with a proven track record at Frontier Dermatology, excelling in patient coordination and effective communication. Adept at analytical problem-solving, I enhance operational efficiency and deliver exceptional patient support. My detail-oriented approach ensures accuracy in scheduling and insurance verification, fostering a seamless experience for patients and clinical teams alike.
Overview
7
7
years of professional experience
Work History
Online Support Services
Frontier Dermatology
Salem
10.2021 - Current
- Reviewed and validated online self-scheduled appointments for accuracy in type, provider assignment, and insurance credentialing.
- Verified insurance status and required authorizations prior to appointments; communicated proactively with patients regarding discrepancies.
- Facilitated communication between patients and clinical teams, addressing prescription refills, biopsy results, and patient concerns.
- Coordinated with providers and staff to relay patient requests and ensure timely follow-up within scope of practice.
- Performed analysis and merging of duplicate patient charts, identifying true duplicates while ensuring HIPAA compliance.
- Delivered high-touch patient support through professional communication, ensuring clarity and continuity of care.
- Supported scheduling teams during high-volume periods, maintaining operational efficiency through prior experience.
- Utilized EMR systems accurately to enhance scheduling, documentation, and internal workflows.
Medical Office Specialist
Neaman Plastic Surgery & Medi Spa
Salem
05.2021 - 10.2021
- Coordinated detailed scheduling for patients, ensuring accurate booking and service coordination.
- Provided patient support via phone calls, showcasing strong communication and customer service skills.
- Managed financial transactions, including payment collection and service package administration with precision.
- Roomed patients, ensuring comfort and readiness for procedures while demonstrating excellent patient care.
- Handled high patient volumes during Black Friday sales, working efficiently under pressure.
- Acquired extensive knowledge in cosmetic procedures to effectively address specialized patient needs.
Account Expert
T-Mobile Call Center
Salem
09.2018 - 05.2021
- Specialized in retention and de-escalation tactics to prevent customer cancellations and enhance satisfaction.
- Demonstrated strong sales ability by upselling products through needs analysis and tailored solutions.
- Managed high call volumes, addressing nationwide inquiries and technical issues during major events.
- Analyzed profit and loss statements, sales metrics, and call recordings to identify improvement opportunities.
- Maintained high performance metrics, reflecting commitment to achieving targets and delivering exceptional service.
Education
High School Diploma -
Sprague High School
Salem, OR06.2017
Chemeketa Community College
Salem, Oregon, ORSkills
- Effective communication
- Detail orientation
- Analytical problem-solving
- Team collaboration
- Empathy in patient care
- Patient Coordination
References
Given upon request
Timeline
Online Support Services
Frontier Dermatology
10.2021 - Current
Medical Office Specialist
Neaman Plastic Surgery & Medi Spa
05.2021 - 10.2021
Account Expert
T-Mobile Call Center
09.2018 - 05.2021
High School Diploma -
Sprague High School
Chemeketa Community College