Jarelie Rangel
Twin Falls,ID
Summary
Banking Operations professional with experience in risk assessment, fraud analysis, and dispute resolution. Recognized for leading a top-performing Medicare sales team at Everise, focused on adaptability and regulatory compliance. Seeking Check Analyst role at Washington Federal to leverage expertise in banking operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Services Specialist
First Federal Savings Bank
Twin Falls
08.2022 - Current
- Monitor client transactions daily through payment systems to identify unusual or suspicious activity that varies from typical behavior
- Documented processes for new systems and conducted training for all frontline employees on protocols.
- Share detailed reviews of suspicious payments with fraud team to establish scam patterns
- Analyze customer payment and transaction history to detect irregularities in deposited checks or funds transfers.
Customer Service Call Center Supervisor
First Federal Savings Bank
Twin Falls
01.2021 - 08.2022
- Trained new employees in customer service policies and procedures, as well as technical systems used for customer interactions
- Led onboarding and development for all newly hired representatives
- Enforced verification policies mitigating fraud exposure for new accounts
- Managed multiple projects simultaneously while meeting tight deadlines.
Consumer Engagement Manager
Everise
Twin Falls
01.2021 - 08.2022
- Chosen as Best Coach for highest Medicare sales team performance.
- Created and delivered sales and product training programs to educate agents on plans and best practices.
- Enforced compliance with regulatory policies related to healthcare administration, ethical sales standards and consumer privacy; took disciplinary action for violations.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
Education
High School Diploma -
05.2016
Skills
- Data Analysis
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Workflow Management
- Problem Solving
- Fraud Identification
- Risk Assessment
Certification
Health Insurance License, State of Idaho
Languages
Spanish
Native/ Bilingual
Timeline
Online Services Specialist
First Federal Savings Bank
08.2022 - Current
Customer Service Call Center Supervisor
First Federal Savings Bank
01.2021 - 08.2022
Consumer Engagement Manager
Everise
01.2021 - 08.2022