Detail-oriented Reservation Agent with proven skills in customer engagement and reservation software. Committed to optimizing processes and enhancing team collaboration for improved customer service.
Work History
Reservation Agent
3 Years 10 Months
Amtrak | 12.2022 - Current
Managed customer reservations and inquiries via phone and online platforms.
Processed ticket changes and refunds, ensuring compliance with Amtrak policies.
Collaborated with team members to streamline reservation processes for improved customer service.
Utilized reservation systems to maintain accurate booking records and schedules.
Office Assistant
2 Years 2 Months
Fellah Auto Group | 05.2019 - 07.2021
Coordinated office schedules and appointments to optimize team productivity.
Managed incoming communications, ensuring timely responses and accurate information dissemination.
Assisted in organizing company events, enhancing employee engagement and morale.
Developed filing systems that improved document retrieval efficiency by streamlining processes.
Medical Assistant/Receptionist
7 Years 2 Months
Dr. Khan and Associates | 03.2013 - 05.2020
Managed patient scheduling and appointment coordination to optimize clinic efficiency.
Processed patient information and maintained accurate electronic health records.
Assisted in clinical procedures, ensuring adherence to safety protocols and standards.
Facilitated communication between patients and medical staff to enhance service delivery.
Education
High School Diploma
University City High School | Philadelphia, PA | 06.1997