Professional Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Open To Work

Makia Powell

Amtrak
Chester,PA
Makia Powell
14
years of professional experience

Detail-oriented Reservation Agent with proven skills in customer engagement and reservation software. Committed to optimizing processes and enhancing team collaboration for improved customer service.

Work History

Reservation Agent

3 Years 10 Months
Amtrak | 12.2022 - Current
  • Managed customer reservations and inquiries via phone and online platforms.
  • Processed ticket changes and refunds, ensuring compliance with Amtrak policies.
  • Collaborated with team members to streamline reservation processes for improved customer service.
  • Utilized reservation systems to maintain accurate booking records and schedules.

Office Assistant

2 Years 2 Months
Fellah Auto Group | 05.2019 - 07.2021
  • Coordinated office schedules and appointments to optimize team productivity.
  • Managed incoming communications, ensuring timely responses and accurate information dissemination.
  • Assisted in organizing company events, enhancing employee engagement and morale.
  • Developed filing systems that improved document retrieval efficiency by streamlining processes.

Medical Assistant/Receptionist

7 Years 2 Months
Dr. Khan and Associates | 03.2013 - 05.2020
  • Managed patient scheduling and appointment coordination to optimize clinic efficiency.
  • Processed patient information and maintained accurate electronic health records.
  • Assisted in clinical procedures, ensuring adherence to safety protocols and standards.
  • Facilitated communication between patients and medical staff to enhance service delivery.

Education

High School Diploma

University City High School | Philadelphia, PA | 06.1997

Skills

Customer engagement
Reservation software
Phone etiquette
Typing speed

Work Preference

Job Search Status:

Open to work

Work Type

Full Time

Location Preference

Remote

Minimum Desired Compensation

$45000/yr

Timeline

Reservation Agent

Amtrak
12.2022 - CurrentRead More

Office Assistant

Fellah Auto Group
05.2019 - 07.2021Read More

Medical Assistant/Receptionist

Dr. Khan and Associates
03.2013 - 05.2020Read More

University City High School

High School Diploma
Read More
Makia Powell