Makiah Davis
Dallas
Summary
Customer-focused support professional with experience handling high-volume customer inquiries, account research, and service requests using CRM systems. Skilled in written communication, multitasking across multiple cases, and delivering accurate, empathetic support in fast-paced remote environments. Strong attention to detail with a proven ability to document interactions, follow SOPs, ans escalate issues appropriately
Overview
5
5
years of professional experience
Work History
Account Services Specialist I & II (Contract)
TEKsystems / Navy Federal Credit Union
08.2025 - Current
- Respond to member inquiries regarding accounts, disputes, and transactions using CRM tools.
- Communicate complex information clearly and professionally while maintaining a customer-focused tone
- Research account activity and resolve issues efficiently, escalating cases when appropriate
- Maintain accurate, detailed electronic documentation for each interaction
- Manage multiple service requests simultaneously while meeting quality and compliance standards
- Adhered to confidentiality, security, and compliance standards
Loan Processing & Collections Representative
Exeter Finance
07.2022 - 08.2024
- Supported customers with account inquiries, payment questions, and loan servicing needs
- Posted and reconciled ACH and electronic payments
- Reviewed documentation for payoff, and account verification
- Documented customer interactions and account updates within serving systems
- Followed FDCPA guidelines and internal SOPs while maintaining a professional customer experience
Billing & Claims Support Specialist
Walgreens
02.2021 - 06.2022
- Assisted with billing and claims-related customer inquiries and account adjustments
- Entered and maintained accurate customer and billing data in electronic systems
- Resolved payment discrepancies while maintaining confidentiality of medical and financial records
- Organized and updated records to support efficient service resolution
Education
High School Diploma -
Duncanville High School
Duncanville, TXUndergraduate - Behavioral Sciences, Finance
Paul Quinn College
TXSkills
- Live Chat & Written Customer Support
- CRM & Case Management Systems
- Customer Inquiry Resolution
- Multitasking
- Data Entry & Accuracy
- SOP & Compliance
- Customer service excellence
Timeline
Account Services Specialist I & II (Contract)
TEKsystems / Navy Federal Credit Union
08.2025 - Current
Loan Processing & Collections Representative
Exeter Finance
07.2022 - 08.2024
Billing & Claims Support Specialist
Walgreens
02.2021 - 06.2022
High School Diploma -
Duncanville High School
Undergraduate - Behavioral Sciences, Finance
Paul Quinn College