Makiah Gary
Phenix City,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
08.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
CSR - Customer Service Representative
Continuum Global Solutions
10.2022 - 05.2023
- .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Childcare Provider
Childcare Network
03.2021 - 03.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Overnight Stocker
Walmart
12.2021 - 02.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Security Guard
Piedmont Healthcare
12.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Associate
Straight Talk
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Home Health Aide
Home health
01.2020 - 02.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Waitress
Popeye's Restaurants
08.2020 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress/Hostess Divine
Divine Restaurant
01.2019 - 07.2020
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
Education
Valley Community College
Skills
- ADP Workforce Now
- Store Maintenance
- Filing
- Office Equipment Proficiency
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Scheduling
- Consultative Sales
- Multi-Task Management
- Live chat support
- Shipping and receiving understanding
- High-energy attitude
Certification
Food handling Microsoft Word Certifications and Licenses CPR/First Aid July 2021 to July 2023
Timeline
Customer Service Representative
Everise
08.2023 - 10.2024
CSR - Customer Service Representative
Continuum Global Solutions
10.2022 - 05.2023
Overnight Stocker
Walmart
12.2021 - 02.2022
Security Guard
Piedmont Healthcare
12.2021 - 01.2022
Childcare Provider
Childcare Network
03.2021 - 03.2022
Sales Associate
Straight Talk
03.2021 - 07.2021
Waitress
Popeye's Restaurants
08.2020 - 11.2020
Home Health Aide
Home health
01.2020 - 02.2021
Waitress/Hostess Divine
Divine Restaurant
01.2019 - 07.2020
Valley Community College