SAVANNAH FORTUNE
Augusta,USA
Summary
Experienced professional with a demonstrated history of success in diverse industries. Proficient in project management, problem-solving, and effective communication. Adaptable to new environments and quick to acquire new skills. Meticulous attention to detail and exceptional task prioritization to meet deadlines. Committed to delivering high-quality work and surpassing expectations.
Overview
5
5
years of professional experience
Work History
Office Administrator
Lighthouse Care Center of Augusta
Augusta, GA, USA
10.2022 - 03.2023
- Supervised services for those diagnosed with both developmental disabilities and mental health issues.
- Assisted with individualized client intake.
- Responsible for collecting and computing daily behaviors
- Managed office logistics, streamlining clerical activities.
- Oversaw upkeep of specific locations.
- Addressed employee concerns promptly, delivering appropriate solutions.
- Scheduled and organized daily operational tasks to optimize team performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Enhanced workflow with systematic task prioritization.
Sales Manager
DIRECTV
Augusta, GA, USA
04.2020 - 07.2021
- Processed payments and ensured accurate transaction records.
- Ensured achievement of weekly and monthly sales goals.
- Completed regular auditing tasks each month.
- Encouraged cross-training for improved versatility and team collaboration.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Correctional Officer
Department of Juvenile Justice
Augusta, GA, USA
09.2017 - 06.2020
- Supervise activities of individuals within the facility
- Ensure security and safety standards
- Provided accurate and appropriate documentation
- Maintained protocols
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Education
Associates of Science - Pharmacy Technician
Virginia College
03.2019
Skills
- Customer Service
- Communications
- Documentation
- Critical Thinking
- Leadership
Professionalcompetencies
- Customer Service
- Communications
- Documentation
- Critical Thinking
- Leadership
Personal Information
Citizenship: United States of America (USA)
Timeline
Office Administrator
Lighthouse Care Center of Augusta
10.2022 - 03.2023
Sales Manager
DIRECTV
04.2020 - 07.2021
Correctional Officer
Department of Juvenile Justice
09.2017 - 06.2020
Associates of Science - Pharmacy Technician
Virginia College