Makiah Henson
Oklahoma City,OK
Summary
Highly-motivated professional experienced in delivering exceptional customer service in fast-paced environments. Achieved positive customer experiences through strong problem-solving abilities and effective multitasking. Focused on fostering team success and adapting quickly to new challenges.
Overview
5
5
years of professional experience
Work History
Server Trainer
Chillis
Oklahoma City, Oklahoma
11.2024 - 09.2025
- Trained new servers on menu items and service standards.
- Assisted in onboarding new team members with hands-on guidance.
- Provided ongoing support to servers during peak service hours.
- Provided one-on-one support to ensure successful completion of training objectives.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Site Manager
I9 Sports
Oklahoma City, Oklahoma
08.2022 - 09.2024
- Managed daily operations for youth sports programs and activities.
- Coordinated schedules and logistics for multiple sports events and teams.
- Supervised staff to ensure adherence to safety and quality standards.
- Resolved conflicts among participants to promote positive sportsmanship values.
- Managed daily operations of the site, including staff and contractors.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
Patient Access Representative
Myeyedoctor
Oklahoma City, Oklahoma
08.2022 - 12.2023
- Managed patient check-in processes for efficient appointment scheduling.
- Verified insurance information to ensure accurate patient records.
- Assisted patients with registration forms and health history documentation.
- Utilized electronic health record systems for data entry and updates.
- Maintained a welcoming environment for patients in the reception area.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
Shift Leader
Embry Health
Oklahoma City, Oklahoma
02.2021 - 07.2022
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new staff on procedures and customer service standards.
- Assisted in scheduling shifts to optimize staff coverage and efficiency.
- Led daily team meetings to discuss workflow and operational goals.
- Coordinated supply inventory and ensured stock levels met demand.
Education
Radiology Technology - Associate of Applied Science
Rose State College
Oklahoma City, OK 01.2023 - 03.2023
Harding Charter Prep
Oklahoma City, OKSkills
- Training new staff
- Menu knowledge
- Customer service
- Service quality standards
- Patient registration processes
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Problem solving
Timeline
Server Trainer
Chillis
11.2024 - 09.2025
Radiology Technology - Associate of Applied Science
Rose State College
01.2023 - 03.2023
Site Manager
I9 Sports
08.2022 - 09.2024
Patient Access Representative
Myeyedoctor
08.2022 - 12.2023
Shift Leader
Embry Health
02.2021 - 07.2022
Harding Charter Prep