Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makiah Schmidt

South St Paul,MN

Summary

Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.

Overview

11
11
years of professional experience

Work History

Server/Bartender

Junction 70
Cottage Grove , MN
01.2018 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Airbnb Host

Airbnb Bill Nichols
09.2024 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Server

Wild Bills Sports Saloon
Woodbury , MN
09.2016 - 01.2018
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed 3 orders and sent to kitchen employees for preparation.

Server/Bartender

Ruby Tuesday
Cottage Grove, MN
11.2014 - 05.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

GED -

South Washington County Schools
Woodbury, MN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Organization
  • Housekeeping
  • Effective problem solving
  • Exceptional communication
  • Property management
  • Team collaboration
  • Task prioritization
  • Interior design
  • Time management

Timeline

Airbnb Host

Airbnb Bill Nichols
09.2024 - Current

Server/Bartender

Junction 70
01.2018 - Current

Server

Wild Bills Sports Saloon
09.2016 - 01.2018

Server/Bartender

Ruby Tuesday
11.2014 - 05.2016

GED -

South Washington County Schools

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