Makia Moten

• Advise and assist customers with the lifecycle Assessment and Authorization (A&A) process.

• Advise and assist customers with Security Plan.

• Utilize COTS/GOTS and custom tools and processes/procedures in order to scan, identify, contain, mitigate, and remediate vulnerabilities and intrusions.

• Collaborate with cross-functional teams to ensure compliance with security policies, standards, and guidelines.

• Stay updated with the latest cyber threats, vulnerabilities, and industry best practices to enhance the organization’s security posture.

• Develop, Review, and update ATO documentation, including System Security Plans (SSPs), Security Assessment Reports (SARs), and Plan of Actions and Milestones (POA&Ms).

• Delegate tasks and resources to ensure the project is delivered according to plan.

• Create project objectives, budgets and schedule with the Senior Project Manager’s Oversight.

• Identify and prioritize Security Risks (Risk Assessment & Mitigation Strategies).

• Set Security goals and objectives. Ex (Legal or regulatory Requirements).

• Continuous Monitoring

• TROUBLESHOOT AND CORRECT ALL DETECTED OR REPORTED NETWORK FAULTS OR OUTAGES
• PROVIDES ASSISTANCE VIA REMOTE ACCESS, TELEPHONE, OR IN PERSON
• ENSURES THE MAINTENANCE OF MULTIPLE NETWORKS ENCLAVES, CONSISTING PRIMARILY OF CISCO AND JUNIPER ROUTERS, SWITCHES, AND FIREWALLS WITH SUPPORT FOR OTHER VENDOR PRODUCTS
• CONFIGURE DEVICES IN ACCORDANCE WITH SECURITY POLICIES; DEVELOP AND MAINTAIN IP ADDRESS SCHEMES FOR ALL ASSIGNED NETWORKS; AND MANAGE CIRCUIT PROVISIONING THROUGHOUT THE DELIVERY LIFE CYCLE
• ANALYZING NETWORK PROTOCOLS, ROUTING STANDARDS AND PROCEDURES, TRAFFIC PATTERNS IN DATA FLOW, AND PROVIDING EQUIPMENT IMPLEMENTATION AND UPGRADE RECOMMENDATIONS
• CREATE, MAINTAIN, AND MANAGE VLANS AS NECESSARY TO SUPPORT ACCESS CONTROL LIST REQUIREMENTS
• OPERATE, MAINTAIN, AND MANAGE THE LAN INFRASTRUCTURE (E.G., SWITCHING AND ROUTING DEVICES, FIREWALLS, LOAD BALANCERS, ALARMED CARRIER DEVICES, UNINTERRUPTIBLE POWER SUPPLIES, IN LINE NETWORK ENCRYPTION DEVICES)
• CREATE AND MAINTAIN THOROUGH DOCUMENTATION FOR ALL INCIDENT RESOLUTIONS AND TROUBLESHOOTING VIA SERVICE+
• COLLABORATE DAILY WITH ITWMO, GOVERNMENT, SYSTEMS OPERATORS AND ENGINEERS AT SITE AND ACROSS THE ENTERPRISE
• SERVE AS A POINT OF CONTACT FOR MONITORING, TROUBLESHOOTING, AND ANOMALY RESOLUTION
• ESCALATE PROBLEMS TO PRIORITY I OR II LEVEL AS REQUIRED, NOTIFIES ITWMO OF PRIORITY OR SEVERITY NECESSITATES
• COORDINATE WITH OTHER 24X7 GROUND SEGMENTS ACROSS MULTIPLE LOCATIONS PROVIDING ENTERPRISE LEVEL MAINTENANCE SUPPORT, WITH HIGH CUSTOMER VISIBILITY INTO ALL ACTIONS AND RESPONSE

• Control, disseminate and monitor ticket queues
• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Helps maintain the integrity and security of servers and systems
• Coordinates hardware and software installations and provides backup recovery
• Participates in systems testing and documents results
• Provides advice and training to end-users
• Provides support for implementation, troubleshooting/Configurations and maintenance of IT systems
• Managed a team on IT equipment installation and troubleshooting operations
• Handled the organizing and planning of large scale installations and technology upgrades
• Trained incoming personnel on various entry-level Information Technology
• Career skills
• Installed thin clients, thick clients, monitors, VoIP phones, KVMs, and cabling at user desktops throughout the facility
• Supports an organization's computer systems including Local Area Networks (LAN) Wide Area Networks (WAN) network segments, Ethernets/Intranets
• Diagnosed and repaired hardware issues stemming from new installation and relocation of equipment
• Collaborate with NetOps and VDI Support team to complete projects and daily work tasks to fulfill the DOD mission
• Serve as a member of the Authorized Outage (AO) Team
• As a team member responsible for coordinating with stakeholders to ensure adherence to both policy and guidelines in the revised NGA's Authorized Outage NI 8500 1
• Responsible for maintaining situational awareness of all Enterprise system statuses and ensuring we are postured for success by reviewing all Enterprise Service Center (ESC) notices, reports and status reports
• This aids in the managing, monitoring, conducting and approving of authorized outages for NGA's Outage Control Board (OCB)