Makila Hagen
Spokane,Washington
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Barista Manager
Daily Habit Espresso
07.2021 - Current
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
Barista Manager
White Dog Coffee
08.2018 - 06.2021
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
Education
High School Diploma -
North Central High School
Spokane, WA06.2017
Skills
- Shift Scheduling
- Shop Opening and Closing
- Product Recommendations
- Safe Food Handling
- POS Systems
- Supply Ordering
- Work Planning and Prioritization
- Bank Deposits
- Hiring and Training
- Inventory Management
- Customer Service
- Conflict resolution
Timeline
Barista Manager
Daily Habit Espresso
07.2021 - Current
Barista Manager
White Dog Coffee
08.2018 - 06.2021
High School Diploma -
North Central High School
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