Summary
Overview
Work History
Skills
Timeline
Generic

MAKINA HARRIS

Boynton Beach,FL

Summary

Hard working and dependable server with 4 years of experience in the service industry. Proven to be proficient at serving customers, keeping dining areas clean, stocked, and prepared for their dining experience. Also acquired experience kavatending by working in a non-alcoholic bar that serves herbals tea’s and mixed drinks as an alternative to alcohol.

Overview

7
7
years of professional experience

Work History

Server Assistant

Burt and Max
11.2024 - 06.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.

Server

Hurricane Alley
04.2022 - 08.2024
  • Inspected food prior to serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained informed about daily specials, new menu items, and promotions.
  • Assisted in training and educating new servers.
  • Prepared drinks according to standard recipes.
  • Handled transactions accurately while following company procedures for the handling of cash or credit card payments.
  • Preformed opening and closing duties such as setting up the dining area or restocking supplies.

Kavatender

Mystic Roots Kava Bar
03.2021 - 05.2022
  • Developed long-term relationships with customers by providing excellent service and a friendly atmosphere to increase opportunities for repeat business.
  • Assisted in the production of the herbal tea’s and other products that were made in-house.
  • Approached customers and engaged in conversations through the use of effective interpersonal skills.
  • Identified the needs of customers promptly and efficiently in order to educate and suggest a holistic solution.
  • Gained experience in making mocktails and flavored drinks in a high paced and busy bar environment.

Hostess

CWS Bar And Kitchen
03.2021 - 05.2022
  • Responded to inquiries to schedule and confirm reservations, record takeout orders, and assisted with any questions a customer might have.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers using excellent professionality and customer service.
  • Greeted people with a smile and assisted them to their section and table.
  • Assisted the bussers in order to keep the restaurant running efficiently.

Food Runner

Hurricane Alley
03.2021 - 04.2022
  • Gained broad knowledge in restaurant operations in both front-of-house and back-of-house.
  • Reset tables between guests by refilling condiments and wiping down surfaces to maintain a clean and pleasurable dining experience.
  • Responded quickly to customer concerns in a professional manner and escalated major issues or concerns to management.

Hostess

PioPio
01.2021 - 03.2022

Lead Hostess

Hurricane Alley
06.2020 - 03.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners, and bussers to keep dining room presentable and ready for customers.
  • Trained new employees to become exceptional hosts.

Nanny

Erin Oceane
11.2018 - 11.2020
  • Cared for Children of various ages and assisted with feeding, dressing, and directing activities.
  • Excellent verbal communication skills
  • Created and maintained a safe, fun and trusting environment.

Skills

  • Closing Duties
  • Table Bussing
  • Cleaning and Sanitizing Methods
  • Work Ethic
  • Reliability
  • Conflict Resolution
  • Superior Communication Skills
  • Menu Memorization
  • Effective Customer Upselling
  • Customer Service
  • Ability to Multitask
  • Maintaining Food Safety Measures

Timeline

Server Assistant

Burt and Max
11.2024 - 06.2025

Server

Hurricane Alley
04.2022 - 08.2024

Kavatender

Mystic Roots Kava Bar
03.2021 - 05.2022

Hostess

CWS Bar And Kitchen
03.2021 - 05.2022

Food Runner

Hurricane Alley
03.2021 - 04.2022

Hostess

PioPio
01.2021 - 03.2022

Lead Hostess

Hurricane Alley
06.2020 - 03.2021

Nanny

Erin Oceane
11.2018 - 11.2020

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MAKINA HARRIS