MAKINI COLEMAN
BALTIMORE,MD
Summary
Dynamic individual with hands-on experience in customer service and a background in business administration. Skilled in navigating challenges and solving problems with a proactive approach. Recognized for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
Revenue Specialist III
Comptroller of Maryland
02.2014 - Current
- Investigate fraudulent or questionable tax practices to obtain evidence for possible prosecution or assessment
- Supervisor duties, managing employees’ timekeeping, training new employees
- Customer Relationship Management (CRM) Software
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
Guest Service/Front Desk
Candlewood Suites
03.2015 - 12.2020
- Providing information to guests about hotel policies, services, and amenities
- Booking reservation for guest
- Entering/changing reservation information on the computer system
- Posting charges to guest accounts
- Processing payments from guests
- Making necessary corrections to guest accounts
- Handling all guest complaints
- Operating hotel phone system
- Balancing shift work and cash drawers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office/Training Assistant
Johns Hopkins Bayview Medical Center
11.2002 - 02.2014
- Handles calls and promptly forwards them to appropriate person among 5 employees.
- Responsible for scheduling and training new employees.
- Complete bill hold report and process encounters/bills and cash collection
- Established and maintains electronic records system for all incoming and outgoing encounters.
- Data entry involving patients’ information
Education
Bartending Certification - undefined
Maryland Bartending Academy
Glen Burnie, Maryland03.2019
Bachelor of Science - Business Administration
Morgan State University
Baltimore, Maryland12.2012
Associate of Science - Business Administration
Baltimore City Community College
Baltimore, Maryland05.2010
Finance Diploma - undefined
Lake Clifton/Eastern High
Baltimore, Maryland06.2002
Skills
- Strong organization and analytical skills
- Excellent interpersonal skills
- Office etiquette
- Proficient in all Windows operating systems
- Managing Multiple Priorities
- Oral communication
- Written communication
- Customer service
- Interdepartmental Coordination
- Use of judgment
- Strong mathematical skills
- Ability to manage and interpret large amounts of data
- Teamwork and collaboration
- Dependable and responsible
- Organization and time management
- Leadership
Coursework
- Real Estate
- Human Resource
- Managerial Finance
- Business Law
- Accounting I & II
- International Business
- Business Leadership
- Organization Behavior
Timeline
Guest Service/Front Desk
Candlewood Suites
03.2015 - 12.2020
Revenue Specialist III
Comptroller of Maryland
02.2014 - Current
Office/Training Assistant
Johns Hopkins Bayview Medical Center
11.2002 - 02.2014
Bartending Certification - undefined
Maryland Bartending Academy
Associate of Science - Business Administration
Baltimore City Community College
Finance Diploma - undefined
Lake Clifton/Eastern High
Bachelor of Science - Business Administration
Morgan State University
Similar Profiles
Montana WestMontana West
Call Center Representative at Comptroller Of MarylandCall Center Representative at Comptroller Of Maryland
Dolapo UthmanDolapo Uthman
Program Manager at Comptroller Of MarylandProgram Manager at Comptroller Of Maryland
Danielle SnowDanielle Snow
Revenue Specialist at Comptroller of MarylandRevenue Specialist at Comptroller of Maryland
Alonna AndersonAlonna Anderson
Office Operations Assistant at Ascension Sant AgnesOffice Operations Assistant at Ascension Sant Agnes
Justin Patrick KosloskyJustin Patrick Koslosky
Upholsterer at Holbrook's UpholsteryUpholsterer at Holbrook's Upholstery