Makinzey Deal
Middletown
Summary
Dedicated Restaurant Professional experienced in relationship-building and time management within fast-paced environments. Delivered exceptional service and accuracy while managing diverse tables, driving customer satisfaction and loyalty. Accomplished Billing Specialist with expertise in account management and problem-solving, enhancing billing processes and improving account collections through strong organizational skills and client relationship development.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
Funny Bone Comedy Club
Liberty Township
01.2024 - Current
- Delivered food and beverages efficiently to enhance customer experience.
- Provided prompt and friendly service to guests during comedy shows.
- Addressed guest inquiries and resolved concerns effectively.
- Collaborated with kitchen staff for timely order fulfillment.
- Handled cash transactions accurately at the register.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in setting up the venue prior to performances.
Billing Specialist
Spectrum
Blue Ash
06.2022 - 06.2026
- Processed customer invoices using billing software and maintained accurate records.
- Coordinated payment collections and managed accounts receivable for timely transactions.
- Resolved billing discrepancies and communicated with clients regarding account issues.
- Reviewed and updated billing procedures to enhance efficiency and accuracy.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Answered customer inquiries regarding billings, payments, account status.
- Collaborated with cross-functional teams to streamline billing workflows and improve processes.
- Assisted in training new staff on billing systems and company policies.
Customer Service Representative
RDI
Blue Ash
05.2021 - 06.2022
- I recently started on Lendkey, which was student loans and the process of that. Handled inbound calls at a slow pace, addressing customer inquiries and providing information.
- Handled inbound calls for UHC Dental, processing claims and verifying benefits and eligibility.
- Currently am starting a new campaign called Shared where I will be taking lots more calls for smaller different companies. Engaged in diverse calls, addressing unique inquiries for various smaller companies.
Collector
General Revenue Corporation
Mason
01.2020 - 12.2020
- Handled personal business inquiries for clients.
- Received recognition as top training collector twice during tenure.
- Collected payments from customers using various communication methods.
- Maintained accurate records of customer accounts and payment history.
- Negotiated payment plans with clients to facilitate debt resolution.
Customer Service Representative
STARTEK
Hamilton
01.2019 - 09.2019
- Assisted customers over the phone with account inquiries and issues.
- Participated in leadership training and supported coworkers in becoming trainers for the company.
- Supported website technology by troubleshooting issues and implementing solutions.
Education
High school diploma -
Skills
- Customer service
- Cash handling
- Payment processing
- Order fulfillment
- Food safety
- Customer engagement
- Cashiering
- Billing software
- CRM software
- Microsoft Outlook
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Effective communication
- Customer service
Certification
Forklift Certification
Additional Information - Authorized To Work
US for any employer
Personal Information
US for any employer
Timeline
Server
Funny Bone Comedy Club
01.2024 - Current
Billing Specialist
Spectrum
06.2022 - 06.2026
Customer Service Representative
RDI
05.2021 - 06.2022
Collector
General Revenue Corporation
01.2020 - 12.2020
Customer Service Representative
STARTEK
01.2019 - 09.2019