Makinzi Nichols
Arcata,CA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Modern Opulent Living
Charlotte, NC
07.2020 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
Barista Trainer
Dutch Bros Coffee CO
Eureka, CA
09.2018 - 07.2020
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Hostess
McIntosh Farms Country Store
Arcata, CA
09.2016 - 02.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Arcata High School
06.2016
Skills
- Experience in Leadership
- Organizational Skills
- Computer Skills
- Customer Service
- Supervision & Leadership
- Microsoft Office
- Basic Math
Timeline
Personal Assistant
Modern Opulent Living
07.2020 - Current
Barista Trainer
Dutch Bros Coffee CO
09.2018 - 07.2020
Hostess
McIntosh Farms Country Store
09.2016 - 02.2020
High School Diploma -
Arcata High School