Makinzie Hogan
Alabama Aquarium & Pond Services
Alabaster
6
years of professional experience
Work History
Office Assistant
2 Months- Generate and manage invoices for services rendered
- Process incoming payments and maintain accurate financial records
- Handle customer inquiries and requests promptly and professionally
- Troubleshoot technical issues for both technicians and customers
- Collaborate with internal teams to address and resolve customer concerns
- Utilize digital tools to streamline processes and enhance customer satisfaction
Customer Service Manager
5 Years 6 Months- Demonstrated ability to resolve issues efficiently and provide support through various channels
- Proficient in navigating multiple systems and collaborating with internal partners
- Skilled in promoting self-service digital tools to enhance customer satisfaction
- Strong multitasking skills and effective communication abilities
- Experience in driving operational excellence and optimizing supply chain logistics
- Proven track record of using data metrics to solve complex problems and enhance customer experience
- Managed invoicing processes, ensuring accurate billing and timely issuance.
Education
Skills
Customer service
Communication skills
Time management
Microsoft word
Leadership
Documentation review
Timeline
Office Assistant
Alabama Aquarium & Pond Services
08.2026 - CurrentRead More
Customer Service Manager
Walmart
02.2021 - 08.2026Read More
Thompson High School
Read More