Makishma Matthew
Miami,FL
Summary
Driven Pharmacy Technician with number of years experience and success in working within fast-paced type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
Miami, FL
08.2011 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
- Counted and labeled prescriptions with correct item and quantity
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Cashier
Checkers Restaurant
Miami, FL
10.2009 - 01.2011
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
Education
Certified Pharmacy Technician - Pharmacy
Everest College
Miami, FL06-2009
Skills
- Prescription Preparation
- Drug Delivery Mechanisms
- Ordering and Stocking
- Medications
- Organization and Prioritization
- Label Products
- Resolving Customer Issues
- Payment Processing
- Typing Medication Labels
- Prescription Refill Fulfillment
- Billing support
- Insurance verification
- Stocking shelves
- Labeling prescriptions
- Medicare and medicaid process
- Prescription filling
Timeline
Pharmacy Technician
Walgreens Pharmacy
08.2011 - 06.2020
Cashier
Checkers Restaurant
10.2009 - 01.2011
Certified Pharmacy Technician - Pharmacy
Everest College