Makiya Riley
Arlington,Texas
Summary
I excel in delivering compassionate patient care and mastering HIPAA compliance. My expertise in patient assessments and a heartfelt approach to caregiving have significantly enhanced client satisfaction. I consistently resolve complex issues, improving service efficiency.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Holiday Inn Club Vacations Resort
12.2021 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Patient Service Representative
Froedtert Hospital
07.2019 - 12.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
CNA
Oak Park Place LLC
10.2019 - 03.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Respond to patient satisfaction by providing compassionate and attentive care.
Education
Vincent
Brown Deer, WISkills
- Compassion and Empathy
- Dressing assistance
- Patient Transfers
- HIPAA Compliance
- Bedside manner
- Compassionate caregiver
- Inpatient Care
- Patient Assessments
- CPR Certification
- First Aid Certification
- Data Entry
- Call Center Customer Service
- Inbound phone calls
- Customer communications
- Appointment Scheduling
Timeline
Call Center Representative
Holiday Inn Club Vacations Resort
12.2021 - 06.2024
CNA
Oak Park Place LLC
10.2019 - 03.2021
Patient Service Representative
Froedtert Hospital
07.2019 - 12.2021
Vincent
Similar Profiles
Daniel SamuelsDaniel Samuels
Sales Agent at Holiday Inn Club Vacations ResortSales Agent at Holiday Inn Club Vacations Resort
Gregory BurkeGregory Burke
Collector I at Holiday Inn Club Vacations ResortCollector I at Holiday Inn Club Vacations Resort
Wesley Rodriguez TorresWesley Rodriguez Torres
Front Desk Receptionist at Holiday Inn Club Vacations ResortFront Desk Receptionist at Holiday Inn Club Vacations Resort