Makiya Smith

Provided excellent customer service, promptly addressing inquiries and resolving issues.

• Strengthened client relationships through regular communication and exceptional customer service.
• Supported customer service, providing informational resources regarding promotions and sales.
• Collaborated with team members to ensure seamless customer service experiences.
• Increased repeat business with exceptional customer service and friendly interactions.
• Resolved customer service issues with timely and professional resolutions.

• Assisted customers in resolving inquiries and issues efficiently.
• Provided support in managing customer accounts and transactions.
• Adapted quickly to new product information and service protocols.
• Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
• Developed training materials to enhance the skills of new Customer Relations Specialists.
• Managed department call volume of 12 calls per day and coordinated department schedules to maximize coverage during peak hours.

• Negotiated and adjusted POS merchandising investments to maintain profitability.
• Led transition to new POS system, minimizing downtime and training staff effectively.
• Operated POS systems efficiently while accurately processing transactions, contributing to seamless checkouts.
• Established strong vendor relations by negotiating contracts for the procurement of high-quality POS hardware and software solutions.
• Managed inventory control processes, ensuring accurate tracking of all POS equipment and spare parts.

• Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
• Analyzed complex issues and provided effective solutions within established timelines.
• Collaborated with cross-functional teams to streamline resolution processes and improve service delivery.
• Developed and maintained comprehensive documentation of resolutions for future reference and training purposes.
• Conducted root cause analysis to identify trends and recommend process improvements.