Experienced professional at Marshalls TJX Companies, skilled in customer service, sales, and problem-solving. Consistently exceeded sales goals and improved customer satisfaction through effective communication.
Overview
1
1
year of professional experience
Work History
Returns Associate/ Mens and Kids Assosciate
Marshalls TJX Companies
San Jose, CA
08.2024 - Current
Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Monitored customer satisfaction levels through surveys and feedback forms.
Surpassed sales goals through implementation of successful marketing strategies.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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