Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Makua Fyrberg

Makua Fyrberg

New York,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/FoodRunner

The Cheesecake Factory
09.2024 - Current
  • Demonstrated strong multitasking skills by managing 4 tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/FoodRunner/Host/Busser

The Cheesecake Factory
05.2023 - 08.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

FoodRunner

The Cheesecake Factory
02.2023 - 03.2023
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring smooth service flow during peak hours.

Busser

The Cheesecake Factory
09.2022 - 02.2023
  • Worked quickly, communicated with 25+ FOH staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Busser

The Cheesecake Factory Waikiki
05.2022 - 09.2022
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.

Busser

The Cheesecake Factory
07.2022 - 08.2022
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed within 2 minutes.

Package Handler

FedEx Ground
06.2022 - 07.2022
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and fast-paced environment.

Education

Bachelor of Arts - Independent Recording And Production

Berklee College Of Music
Boston, MA
08.2024

Skills

    Strong Work Ethic

    Cleanliness standards

    Team Player

    Reliable and Responsible

    Adaptable and Flexible

    Cool Under Pressure

Certification

  • Integrity, Respect, and Responsibility, The Cheesecake Factory - [Summer 2022]
  • Support Each Other, The Cheesecake Factory - NMRO [Summer 2023]

Languages

English
Native or Bilingual

Timeline

Server/FoodRunner

The Cheesecake Factory
09.2024 - Current

Server/FoodRunner/Host/Busser

The Cheesecake Factory
05.2023 - 08.2024

FoodRunner

The Cheesecake Factory
02.2023 - 03.2023

Busser

The Cheesecake Factory
09.2022 - 02.2023

Busser

The Cheesecake Factory
07.2022 - 08.2022

Package Handler

FedEx Ground
06.2022 - 07.2022

Busser

The Cheesecake Factory Waikiki
05.2022 - 09.2022

Bachelor of Arts - Independent Recording And Production

Berklee College Of Music

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Makua Fyrberg