Makulata Ekenasio-Shelly
North Carolina State Employees Credit Union
Clayton,NC
19
years of professional experience
Proficient professional with a strong background in customer service and administrative support. Known for time management and a great team player that is all for Teamwork, consistently delivering accurate and efficient services with a smile while helping members navigate their needs and inquiries. Skilled in communication, problem-solving, and great at multi-tasking in fast-paced settings.
Work History
Member Service Representative
3 Years 11 Months- Assist members with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Educate members on credit union products and services, fostering informed financial decisions.
- Comply with all Credit Union policies and regulatory requirements.
- Resolved member concerns through effective communication and problem-solving techniques, enhancing customer satisfaction.
- Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
- Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
- Answer phones and assist members with service requests.
- Obtain and execute Notary Public services as requested by management.
- Interact with other departments to facilitate member requests.
- Organize, file and scan documents daily.
- Open accounts while following MIP procedures for existing members including share, money market, checking and Share Term Certificates, Estate Accounts, Trust accounts, Fiduciary Accounts
- Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
- Assisting members with sending Domestic and International wire transfers.
- Organize and scan documents daily.
- Safe Deposit Box entry,Collect SDB annual fees, SDB report, check ROE cards
- Branch scan report.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Vault Teller
5 Years 1 Month- Managed cash handling processes to ensure accuracy and compliance with company policies.
- Oversaw vault operations, maintaining security protocols and inventory accuracy for cash reserves.
- Trained new tellers on operational procedures and best practices for customer service excellence.
- Streamlined cash deposit processes, enhancing efficiency and reducing transaction times.
- Traveled to other branch locations to fill in when a vault teller is currently scheduled off.
- Answer phones and greeting customers.
- Verified checks, cashed checks, processed money orders.
- Processed western union services/sending and receiving money.
Data Entry Processor
1 Year 4 Months- Processed high volumes of data with accuracy and attention to detail.
- Maintained data integrity by implementing quality control measures.
- Utilized advanced database systems for efficient record management.
- Collaborated with cross-functional teams to streamline data workflows.
- Enter customer and account data from source documents within time limits.
- Compiling, verifying accuracy and sorting information to prepare source data from computer entry.
- Review data for deficiencies or errors.
- Process medical orders for customers.
- Answer phones and assist with customer questions and concerns.
- Locate and correct data entry errors ad report to management.
Graphic Designer/Part Owner
6 Years 9 Months- Managed a small team of about 9 employees including self.
- Creating layouts and marketing materials for business and individuals.
- Administrative duties.
- Payroll
- Place and take orders in person or over the phone.
- Meeting face to face with customers in regards to a job or inquiry.
- Office management responsibilities.
- Inventory of supplies.
- Oversaw quality control of final products, ensuring adherence to company standards before client delivery and approval.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple design projects simultaneously, ensuring timely delivery without compromising quality standards.
Education
Associate of Arts - Business Administration
Business Management - Business Management
Skills
Customer service
Financial transactions
Illustration
Transaction processing
Dispute resolution
Time Management
Document processing
Payment processing
Teamwork and collaboration
Computer skills
Microsoft office
Understanding customer needs
Data entry
Administrative and office support
Inbound call management
Languages
Samoan
Native or Bilingual
Timeline
Member Service Representative
North Carolina State Employees Credit Union
07.2022 - CurrentRead More
Vault Teller
Money Tree Inc.
06.2017 - 07.2022Read More
Data Entry Processor
Natus Medical
10.2015 - 02.2017Read More
Graphic Designer/Part Owner
Kuttin Edge Printing & Designs
10.2007 - 07.2014Read More
American Samoa Community College
Associate of Arts from Business Administration
Read More
American Samoa Community College
Business Management from Business Management
Read More