Makya Greene
Lynwood Center,WA
Summary
Focused Associate Team Leader with expertise in project management, team coordination, and process optimization. Leverages strong communication, leadership, and problem-solving skills to drive operational efficiencies and enhance team collaboration. Dedicated to fostering positive work environments and achieving organizational goals through strategic planning and proactive engagement.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Associate Team Leader
Whole Foods Market
Kirkland, Washington
07.2025 - Current
- Scheduled team members to optimize coverage and meet operational needs.
- Monitor and create reports tracking metrics such as sales, shrink and yoy sales comp.
- Fulfilled catering orders according to client specifications, ensuring satisfaction and adherence to requirements.
- Trained new team members on safety, sanitation, and customer service procedures.
- Resolved customer concerns with calm communication and prompt follow-up.
- Maintained merchandising displays and product presentation across assigned department areas.
- Collaborated with other departments to ensure smooth functioning of operations.
- Reviewed work completed by the team for accuracy and quality assurance purposes.
- Developed and implemented strategies to improve team productivity.
- Interacted regularly with customers via phone or email regarding product information.
- Assisted in resolving customer issues, complaints, or queries promptly.
- Participated in recruitment process by conducting interviews with potential candidates.
- Identified training needs for the team and arranged appropriate sessions.
- Managed conflict resolution within the team to maintain a positive work environment.
- Championed the adoption of new technologies to improve team productivity and service delivery.
Lead Pastry Cook
Lavish Roots Catering
Seattle, WA
09.2023 - 07.2025
- Prepared pastry production for catered events, ensuring timely delivery of high-quality desserts for Lavish Roots Catering.
- Decorated cakes, tarts, and plated desserts for Lavish Roots Catering events.
- Conducted recipe testing and modification, enhancing taste and texture of baked goods to elevate customer satisfaction.
- Assisted in menu development by proposing innovative flavors and ingredient combinations to enhance offerings.
- Trained and evaluated subordinate bakery personnel to properly execute bake shop functions.
- Monitored quality control to ensure consistency in product taste and presentation.
- Followed production schedule to maintain workflow efficiency to produce high-quality product on time
- Maintained food safety standards during pastry preparation and storage.
Pastry Cook
Lavish Roots Catering
Redmond, Washington
08.2021 - 09.2023
- Produce 11,000+ pastries per day, and maintain par for on-site inventory.
- Baked a variety of desserts such as cookies, tarts, muffins and scones from scratch.
- Baked gluten-free and other goods with ingredient limitations to meet dietary restrictions.
- Prepared doughs for pies, breads, rolls and other pastries.
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Operated ovens, mixers, grinders and other kitchen equipment.
- Convert recipe batch size based upon production needs.
- Coordinated with the front-of-house staff to ensure timely delivery of desserts.
- Communicated effectively and professionally in corporate settings to ensure smooth operations.
Overnight Scratch Baker
Mercurys Coffee Company
Bellevue, Washington
02.2020 - 08.2021
- Prepared overnight doughs, batters, and fillings for efficient bakery production.
- Monitored ovens, proofers, and timers during overnight baking shifts.
- Followed recipes precisely to produce a variety of breads, pastries, muffins, cakes and other baked goods.
- Cleaned mixers, pans, racks, and work areas after production.
- Restocked display cases with fresh bread, rolls, and pastries to enhance customer experience.
- Communicated shift needs and handoff notes with bakery team.
- Trained new staff on safe operation of ovens, mixers and other kitchen equipment.
- Coordinated timely unloading of deliveries to maintain seamless bakery operations.
Education
Diploma - Arts
Cleveland High
Seattle, WA 09.2006 - 10.2010
Certificate - Culinary Arts
University of South Carolina
Columbia, SC 01.2017 - 01.2018
Skills
- Project Management
- Customer Service
- Sales reporting
- Task prioritization
- Scheduling
- Calendar management
- Record keeping
- Attention to detail
- Team collaboration
- Effective Communication
- Self-motivation
- Office software
- Customer communication
Personal Information
Title: Associate Team Leader
Timeline
Associate Team Leader
Whole Foods Market
07.2025 - Current
Lead Pastry Cook
Lavish Roots Catering
09.2023 - 07.2025
Pastry Cook
Lavish Roots Catering
08.2021 - 09.2023
Overnight Scratch Baker
Mercurys Coffee Company
02.2020 - 08.2021
Certificate - Culinary Arts
University of South Carolina
01.2017 - 01.2018
Diploma - Arts
Cleveland High
09.2006 - 10.2010