Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makyla Bell

Summary

Diligent Healthcare Administrator skilled in optimizing healthcare operations and enhancing patient care. Strong expertise in data analysis, project management, and healthcare compliance. Known for effective collaboration with multidisciplinary teams and adaptability to changing environments. Proven ability to drive results and improve system efficiencies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisory Health System Specialist (GS-0671-11)

Department of Defense
12.2024 - Current
  • Assisted in analyzing health system operations and identifying areas for improvement.
  • Developed & Conducted Business case analysis regarding service line wide changes to operations.
  • Supervisor to Admin/Medical Support Assistants (GS & Contractor).
  • Data collection of healthcare metrics via FMIS, M2, Healtheanalytics, DISCERN, RC&A and multiple other DHA carepoint dashboards.
  • Monthly briefing to command team and hospital leaders regarding updates to the Women's Health Service Line.
  • Collaborates with multidisciplinary teams to enhance patient care delivery strategies and maximize quality, as well as access to care.
  • Conducted enterprise and market research on best practices to improve health service efficiency and effectiveness.
  • Monitors provider productivity (RVU & FTE), DMHRSI timekeeping, appointment utilization, template/schedule management, referral management, PALS report, MTF & Network LeapFrog Survey, and budgetary reports.
  • Provides oversight on clinical business operations and spearheads process improvement projects.
  • Develop necessary professional relationships with MTF Command team, medical providers, nurses and other hospital leadership.

Health System Specialist (GS-0671-11)

Department of Defense
06.2019 - 06.2024
  • Practice Manager: Optometry, Ophthalmology, Refractive Surgery Center
  • Collaborated with cross-functional teams to develop and implement strategic initiatives aimed at optimizing patient care delivery.
  • Facilitated service line onboarding for all new staff (Clinical & Admin).
  • Monitored performance metrics within MHS Genesis, DHA SharePoint & Carepoint and executed clinical changes to ensure favorable progress towards goals.
  • ATAAPS Certifier & DMHRSI timekeeper
  • Improving clinical performance and recommending improvements in deficiency and assign workload among subordinates.
  • Assist the chief in reviewing and evaluating operations within the service line and recommend changes to internal procedures and policies.
  • Determine most active and efficient ways to input data and extract ad-hoc and routine reports from a variety of databases.


Clinical Operations Manager

BlueSprig Pediatrics
06.2017 - 06.2019
  • Managed 5 outpatient clinics across Central TX (Austin,Kyle,Lakeway,etc...)
  • Oversight of $7-9 million budget
  • Developed and implemented process improvements to enhance operational efficiency across clinical projects.
  • Managed cross-functional team of admin, BCBAs, and RBTs to streamline project timelines and deliverables.
  • Oversaw budget planning and resource allocation for multiple clinical studies simultaneously.
  • Responsible for acquisition of new clinic sites across Central TX.
  • Traveled to new clinic sites to facilitate inspections, decor and grand opening phase.
  • Facilitated communication between stakeholders, ensuring alignment on project goals and objectives.
  • Organized community outreach programs aimed at promoting Autism awareness within the local population.
  • Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
  • Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.

Patient Administration Specialist

Department of Defense
11.2013 - 06.2017
  • Coordinated MTF patient scheduling to optimize clinic operations and enhance patient flow.
  • Managed electronic health records (CHCS & AHLTA), ensuring accuracy and compliance with regulatory standards.
  • Facilitated communication between healthcare providers and patients to improve service delivery.
  • Implemented processes for efficient patient check-in, reducing wait times significantly.
  • Oversaw inventory management of medical supplies, ensuring availability for clinical needs.
  • Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
  • Streamlined appointment scheduling process for increased patient accessibility and convenience.
  • Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.

Education

MBA - Healthcare Administration

Western Governors University
Salt Lake City, UT
05-2021

Bachelor of Science - Healthcare Administration

Southern Illinois University, Carbondale
Carbondale, IL
05-2018

Skills

    MHS Genesis

    Clinical workflow optimization

    FMIS

    Tableau

    Health Analytics

    Business Analysis

    Budget Analysis

    Referral Management

    Template Management

    Health Informatics

    Project Management

Certification

Certified Medical Manager

Six Sigma Green Belt

CompTIA Data+

CompTIA Sec+

CompTIA Project+

Timeline

Supervisory Health System Specialist (GS-0671-11)

Department of Defense
12.2024 - Current

Health System Specialist (GS-0671-11)

Department of Defense
06.2019 - 06.2024

Clinical Operations Manager

BlueSprig Pediatrics
06.2017 - 06.2019

Patient Administration Specialist

Department of Defense
11.2013 - 06.2017

MBA - Healthcare Administration

Western Governors University

Bachelor of Science - Healthcare Administration

Southern Illinois University, Carbondale

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