Makyla Bell
Summary
Highly skilled in health systems management with a background in coordinating and implementing healthcare initiatives. Strengths include strategic planning, policy development, and system optimization to improve service delivery. Significant experience working cross-functionally with diverse teams, demonstrating leadership skills and strong communication capabilities. Proven record of enhancing health care services through innovative approaches and continuous improvement strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisory Health System Specialist (GS-0671-12)
Department of Defense
Fort Sam Houston
12.2025 - Current
- Higher level supervisor of (4) Administrative Officers and budget analyst staff across Department of Family & Community Medicine.
- Developed training materials for staff on DFCM protocols and administrative best practices.
- Analyzed health system data to identify trends and improve patient care processes across (5) outlier clinics.
- Conducted weekly department level and clinic level review & analysis to identify areas of opportunity.
- Oversight of expenditures and assessed inclusion based on budgetary parameters.
- Investigate and analyze potential or realized adverse clinical operations data trends or conditions and recommend corrective action in coordination with MTF Business Operations Division, as well as the Access to Care team.
- Facilitated onboarding for Department staff (Clinicians and Administration)
Supervisory Health System Specialist (GS-0671-11)
Department of Defense
Bethesda
06.2019 - 12.2025
- DHA Locations: Walter Reed & Fort Benning, GA
- Assisted in analyzing health system operations and identifying areas for improvement.
- Developed & Conducted Business case analysis regarding service line wide changes to operations.
- Supervisor to Admin/Medical Support Assistants (GS & Contractor).
- Data collection of healthcare metrics via FMIS, M2, Healtheanalytics, DISCERN, RC&A and multiple other DHA carepoint dashboards.
- Monthly briefing to command team and hospital leaders regarding updates to the multiple surgical service lines within DCSS.
- Collaborated with multidisciplinary teams to enhance patient care delivery strategies and maximize quality, as well as access to care.
- Conducted enterprise and market research on best practices to improve health service efficiency and effectiveness.
- Monitors provider productivity (RVU & FTE), DMHRSI timekeeping, appointment utilization, template/schedule management, referral management, PALS report, MTF & Network LeapFrog Survey, and budgetary reports.
- Provides oversight on clinical business operations and spearheads process improvement projects.
- Develop necessary professional relationships with MTF Command team, medical providers, nurses and other hospital leadership.
Clinical Operations Manager
BlueSprig Pediatrics
Austin
06.2019 - 06.2024
- Collaborated with cross-functional teams to develop and implement strategic initiatives aimed at optimizing patient care delivery.
- Managed 5 outpatient clinics across Central TX (Austin, Kyle, Lakeway, etc...).
- Oversight of $7-9 million budget.
- Developed and implemented process improvements to enhance operational efficiency across clinical projects.
- Managed cross-functional team of admin, BCBAs, and RBTs to streamline project timelines and deliverables.
- Responsible for acquisition of new clinic sites across Central TX.
- Traveled to new clinic sites to facilitate necessary State-level inspections, design and grand opening phase.
- Facilitated communication between stakeholders, ensuring alignment on project goals and objectives.
- Organized community outreach programs aimed at promoting Autism awareness within the local population.
- Championed Professional development program coordinating continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels and increased confidence.
Patient Administration NCOIC
Department of Defense
Killeen
11.2012 - 06.2019
- Coordinated MTF patient scheduling to optimize clinic operations and enhance patient flow.
- Managed electronic health records (CHCS & AHLTA), ensuring accuracy and compliance with regulatory standards.
- Facilitated communication between healthcare providers and patients to improve service delivery.
- Implemented processes for efficient patient check-in, reducing wait times significantly.
- Oversaw inventory management of medical supplies, ensuring availability for clinical needs.
- Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential patient care activities.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
Education
Bachelor of Science - Healthcare Administration
Southern Illinois University
Carbondale, ILMBA - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Clinical workflow optimization
- FMIS
- Tableau
- Health Analytics
- Business Analysis
- Budget Analysis
- Referral Management
- Template Management
- Health Informatics
- Project Management
- Process Improvement
Certification
- Certified Medical Manager
- Six Sigma Green Belt
- CompTIA Data+
- CompTIA Sec+
- CompTIA Project+
Timeline
Supervisory Health System Specialist (GS-0671-12)
Department of Defense
12.2025 - Current
Supervisory Health System Specialist (GS-0671-11)
Department of Defense
06.2019 - 12.2025
Clinical Operations Manager
BlueSprig Pediatrics
06.2019 - 06.2024
Patient Administration NCOIC
Department of Defense
11.2012 - 06.2019
Bachelor of Science - Healthcare Administration
Southern Illinois University
MBA - Healthcare Administration
Western Governors University