LAURI PARSON
Lake Worth,FL
Summary
Results oriented, goal driven and compassionate Healthcare Administrator with 5+ years of federal healthcare experience. Extensive hands-on work experience in a Healthcare Quality environment and efficient at overseeing organizational objectives. Highly organized and adaptable administrator accustomed to the integration of healthcare delivery systems, restructuring of processes in an increasingly complex regulatory environment. Experienced at directing administrative and personnel matters, as well as running the administrative duties within a office. Consistently striving to take career to the next level, while embracing a longer-term aspiration to become a strategic leader and Senior Healthcare Administrator offering expertise in operations management and agency regulatory compliance.
Overview
15
15
years of professional experience
Work History
Health Systems Specialist – Discovery, Education and Affiliate Networks (DEAN) (Federal / GS,13)
VA (VETERANS AFFAIRS) CENTRAL OFFICE
01.2022 - Current
- Performing a variety of administrative duties including HR/hiring, planning, and analytical functions in developing, integrating, and implementing policies, systems improvement, collaborative, and education
- Manages office schedules, attends meetings, prepares agenda's and minutes and presents briefings, exhibits, charts, reports, and other narrative and statistical material relevant to the program's objectives
- Participating in the development of innovative approaches to the establishment, enhancement, modification, and/or improvements in a variety of programs within DEAN, including project management, performance improvement, process assessment, planning, and resource management
- Handles request and problems arising from Veterans’ groups, national and VISN program offices, congressional sources, etc
- Prepares replies to correspondence for the signature of the appropriate office/individual
- Acquires, analyzes compiles, consolidates, reviews, and edits information relevant to performance improvement, quality and safety, Veteran satisfaction, and value of healthcare for the VA System
- Interprets and presents clinical and financial data gained from various federal and non-federal sources and manages negotiated contracts
- Participates in teams, task force or research groups to analyze problem areas and recommends adjustments to improve existing policy or procedure to achieve desired results
- Coordinates and/or leads performance improvement activities and assumes the lead in generating and managing a performance improvement tracking system and "results scorecard" for the Veterans Health Administration (VHA)
- Develops programs to appropriately educate VISN and facility staff in the use of performance improvement and project management tools and processes
- Prepares various reports and reporting formats to effectively assess organization-wide progress
- Assist and manage DEAN initiatives to include: Member of DEI Committee Workgroup – Created Toolkit SharePoint to advance diversity, equity, inclusion and belonging within the DEAN Office
- Lunch and Learn Committee Member – quarterly session
- Topics: Gender-Affirming Communication Strategies in the Healthcare Setting Debunking Stereotypes in the workplace Member of Employee Engagement Workgroup - To develop an action plan to increase employee engagement within DEAN and decrease employee burnout
- DEAN High Reliability Organization (HRO) Champion – Lead for HRO efforts to include rollout and sustainment in DEAN sub-offices starting in FY23
- Spearheaded continuing education opportunities for DEAN staff though educational trainings for both employees, supervisors, and leadership.
Health Systems Specialist - Office of Veterans Access to Care (Federal / GS,12)
VA (VETERANS AFFAIRS) CENTRAL OFFICE
01.2021 - 01.2022
- Serves as a program area Health Systems Specialist and Assistant to the Director for the Office of Veterans Access to Care 15ACC to support ongoing improvement of healthcare services across VHA
- Performing a variety of administrative duties, planning, and analytical functions in developing, integrating, and implementing policies, systems improvement, collaborative and education, outpatient access/measurement, as well as inpatient and specialty care
- Handling requests and problems arising from Veterans groups, National and VISN program offices, congressional sources, etc
- Obtains information and submits reply to correspondence for the signature of the appropriate office/individual
- Performing as a liaison with all elements of headquarters, network, and facility staff
- With use of a broad background in healthcare services and operations, is also able to function as advocate for assigned programs
- Identifying and analyzing trends and opportunities for improvement to support the Performance Improvement Program and organizational goals and priorities by exploring methods to improve performance at both the facility, VISN, national and non-VA levels
- Participating in teams, task force or research groups to analyze problem areas and recommends adjustments to improve existing policy or procedure to achieve desired results
- For example: GHATP Project- National Model for Referral Coordination Initiative (RCI) – Summarized Successful Implementation and Opportunities for Improvements within VISNs
- Participating in the development of innovative approaches to the establishment, enhancement, modification, and/or improvements in a variety of programs including project management, performance improvement, process assessment, planning, and resource management
- Knowledge in analytical reasoning, with the ability to apply that skill to the identification, analysis, and conceptualization of problems, and develop alternative solutions involving the resolution of conflicting goals and objectives
- Extensive knowledge of agency and bureau regulations, policies, practices, and procedures governing administration which is used to develop and interpret policies and procedures for improving the quality of healthcare
- Knowledge of Microsoft applications, Spreadsheet Software, Intranet, Internet, and Share Point Communication Software necessary to manage information and data
- Managing office schedules, attends meetings, prepares agendas, and minutes and presents briefings, exhibits, charts, reports, and other narrative and statistical material relevant to the program's objectives
- Familiarity of Contacts: Contacts include formal presentations, and informal telephone and face-to-face interaction with top officials, VISN executive leadership and staff, facility directors, staff, and contractors
- Managing OVAC time and attendance and work with managers within OVAC workstreams to coordinate timecard management for employees
- Duties within VA Health Connect (VAHC) Coordinating and maintaining administrative duties for workstream including meeting agendas/minutes, conference room scheduling at VACO for F2F and Leadership Team meetings, schedule meetings with VISNs leadership and POCs to discuss various VAHC topics and helping with HR needs
- Working with VAHC Quality Management workstream to help with quality assurance: patient safety and quality improvement: HRO Champion initiatives.
Administrative Officer-Department of Anesthesia (Federal / GS,12)
VA (VETERANS AFFAIRS) MEDICAL CENTER
01.2019 - 01.2020
- Provides guidance to Service Chief regarding VA Medical Centers mission, functions and objectives, as well as a full range of administrative support functions to ensure the department maintains high reliability
- Maintains all office files for suspension, correspondence, regulations, reports, special projects and meetings
- Serves as a liaison for HR matters; helping in the interpretation and application of HR Management policies/procedures to include recruitment/performance/award processes, timekeeping/pay/leave administration, employee training/travel
- Deals with issues relating to worker's compensation
- Works with ER/LR regarding disciplinary and/or adverse actions as needed
- Participates in discussions, meetings, conferences, and conference calls with Administrative Officers, Service Chiefs, Facility Champions/Subject Matter Experts and Technical support
- Develops recommendations for improvement to daily service operations and reports to Service Chief to include work methods, procedural changes, LEAN projects and acceptance of technology developments
- Purchase card holder, as well as responsible for developing, monitoring, tracking and reporting on the Service's budget to Service Chief, Fiscal and Hospital Leadership
- Develops and utilizes advanced qualitative and quantitative techniques to analyze work and productivity of the service
- Works with Hospital Information Management (HIMS)to reconcile medical records, billing and data collection
- Works with the direction and long-range planning of Service's educational programs and/or requirements to ensure provider compliance
- Works contract development, memorandums of understanding, assists with issues relating to compliance to meet regulatory standards.
Health Systems Specialist - Office of Veterans Access to Care (Federal / GS,11)
VA (VETERANS AFFAIRS) CENTRAL OFFICE
01.2020 - 01.2021
- The position serves as a Health System Specialist (GHATP Trainee) within a one year formalized national training program
- The GHATP training program is designed so that the position acquires the knowledge, skills, abilities, and competencies necessary to assume progressively more complex responsibilities and assist the Office of Veteran Access to Care in successfully meeting its mission and strategic goals
- The position will develop an individual development plan (IDP) and receive recurring progress reviews by the supervisor
- Utilizes data and reporting tools to develop health-planning strategies impacting the operations of medical centers, network offices, and/or VHACO program offices
- Analyzes data trends in budget and fiscal operations supporting the preparation and execution of budget and committee meetings
- Research laws, regulations, and policies related to budget and fiscal management displaying knowledge of VA health care system operations
- Participates on project teams in lead or support roles identifying and improving operational processes impacting services of the VA health care system
- Displays knowledge of VA priorities and mission statements to recommend improvements to policy and procedures related to budget and administrative operations
- Observes, analyzes, and reports under professional service direction the areas of discipline, rewards and recognition, reassignment, staff adjustments and realignments, labor/management relationships, affirmative employment, and alternative dispute resolutions and grievances to understand processes for conducting projects and studies
- Performs rotations and on-site visits to make recommendations to the issues and opportunities present at the Network and other VA/VHA facilities and program offices
- Analyzes org charts, policies, VERA and SAIL data to represent the facility/Network, and program office priorities during resource allocation committee meetings.
Program Specialist-Quality, Safety and Improvement (QSI)
VA (VETERANS AFFAIRS) HOSPITAL
01.2016 - 01.2019
- Responsible for VISN wide communications independently coordinating all aspects of performance improvement including Joint Commission inspections, CAP reviews, patient safety, risk management, performance measures, VAMHCS accreditation, utilization management, clinical informatics, infection control, epidemiology in their relationship to system redesign as assigned by the Director of QSI
- Perform independent administrative backing to a wide variety of management activities essential to the successful operation of the QSI Office, and to directly support the Executive Office through the Director and Deputy Director of QSI and the Office of the Chief of Staff
- Establish QSI performance measures by monitoring workload and analyze data to track VAMHCS service trends and act as an independent resource for statistical and workload data for QSI
- Manage travel arrangements and reservations for Deputy Chief of Staff and Director of QSI
- Manages calendar for Director of QSI, ensuring all necessary documents/reports are available for meetings with Executive Leadership and other staff from departments throughout the hospital
- Manages TMS (Talent Management System) as an Administrator for QSI Service
- Analyzes space requirements and office moves for the QSI Service, as well as routing space/furniture requests
- Perform ADPAC management and instructional functions and knowledgeable of all program support work, such as program and office planning, evaluation of administrative programs or issues, training program administration, correspondence control liaison, special projects, or board or committee related work to ensure consistency throughout QSI and the VAMHCS
- Complete Monthly Budget Report for QSI, as well as timecards, credit card: purchase card orders, tracking/managing contracts and tracking monthly financial reports and recruitment/hiring actions to include: 52s, RMC Requests, USA Staffing Requests and Coordinating Interviews
- Managing Performance Appraisals/Proficiencies, Competency folders, Position Descriptions/Functional Statements, Telework Packets and tracking vacancies.
Medical Instrument Technician – Dept of Anesthesia
VA (VETERANS AFFAIRS) HOSPITAL
01.2013 - 01.2016
- Assist anesthesiologists and CRNA's with all pre- and intra-operative aspects of operating room activities in operating rooms, including: Set-up anesthesia equipment, anesthesia supply & drug cart for scheduled OR cases on daily basis, assist in starting cases and planning in-services for proper use of Anesthesia equipment
- Maintain gas tanks CO2/N2O for emergency back-up in case of pipeline failure
- Test Anesthesia equipment daily, weekly or monthly to ensure it is operating properly, upload information for labs and maintain proper quality control documentation
- Instructs anesthesia providers, residents and medical students with accessing Anesthesia equipment and Omnicell machines
- Clean machines and ensure preventive maintenance and maintain records of all repairs/placements of Anesthesia equipment in compliance with Bio-Medical Engineering
- Use proper judgment when helping providers with daily Anesthesia needs such as room preparation, patient transport, and providing excellent customer service on a regular basis, as well as during emergent situations
- Utilizes sound judgment when interacting with Anesthesia Staff, Surgeons, nursing staff and patients, while following proper protocol and procedures of Surgical Services
- Communicate daily with material supply to ensure Anesthesia supplies are readily available and pharmacy needs to ensure Omnicell is fully sticks with drugs.
Anesthesia Technician – On-Assignment
JOHNS HOPKINS BAYVIEW MEDICAL CENTER
01.2012 - 01.2013
Anesthesia Technician
UNIV OF MD MEDICAL CENTER
01.2009 - 01.2012
- Assist anesthesiologists and CRNA's with all pre- and intra-operative aspects of operating room activities in operating rooms, including: Set-up anesthesia equipment, anesthesia supply & drug cart for scheduled OR cases on daily basis, assist in starting cases and planning in-services for proper use of Anesthesia equipment
- Maintain gas tanks CO2/N2O for emergency back-up in case of pipeline failure
- Test Anesthesia equipment daily, weekly or monthly to ensure it is operating properly, upload information for labs and maintain proper quality control documentation
- Instructs anesthesia providers, residents and medical students with accessing Anesthesia equipment and Omnicell machines
- Clean machines and ensure preventive maintenance and maintain records of all repairs/placements of Anesthesia equipment in compliance with Bio-Medical Engineering
- Use proper judgment when helping providers with daily Anesthesia needs such as room preparation, patient transport, and providing excellent customer service on a regular basis, as well as during emergent situations
- Utilizes sound judgment when interacting with Anesthesia Staff, Surgeons, nursing staff and patients, while following proper protocol and procedures of Surgical Services
- Communicate daily with material supply to ensure Anesthesia supplies are readily available and pharmacy needs to ensure Omnicell is fully sticks with drugs.
Education
MS - Forensic Studies in Law
Stevenson University
Pikesville, MD05.2008
BA - Psychology
Goucher College
Towson, MD05.2005
Graduate Healthcare Administration Training Program (GHATP) - Training Program
Department of Veterans Affairs
Washington, DC08.2020
Explorations in Leadership-Emerging Leader Program - In-House Training Program
Department of Veterans Affairs
Washington, DC11.2021
Skills
- Healthcare IT systems
- Clinical Workflow Optimization
- Patient Safety
- Healthcare Analytics
- Healthcare management
- Quality Improvement
- Interpersonal and written communication
- Organizational Development
- Project Implementation
- Administration and management
- Operational policies and processes
- Healthcare program management
Timeline
Health Systems Specialist – Discovery, Education and Affiliate Networks (DEAN) (Federal / GS,13)
VA (VETERANS AFFAIRS) CENTRAL OFFICE
01.2022 - Current
Health Systems Specialist - Office of Veterans Access to Care (Federal / GS,12)
VA (VETERANS AFFAIRS) CENTRAL OFFICE
01.2021 - 01.2022
Health Systems Specialist - Office of Veterans Access to Care (Federal / GS,11)
VA (VETERANS AFFAIRS) CENTRAL OFFICE
01.2020 - 01.2021
Administrative Officer-Department of Anesthesia (Federal / GS,12)
VA (VETERANS AFFAIRS) MEDICAL CENTER
01.2019 - 01.2020
Program Specialist-Quality, Safety and Improvement (QSI)
VA (VETERANS AFFAIRS) HOSPITAL
01.2016 - 01.2019
Medical Instrument Technician – Dept of Anesthesia
VA (VETERANS AFFAIRS) HOSPITAL
01.2013 - 01.2016
Anesthesia Technician – On-Assignment
JOHNS HOPKINS BAYVIEW MEDICAL CENTER
01.2012 - 01.2013
Anesthesia Technician
UNIV OF MD MEDICAL CENTER
01.2009 - 01.2012
MS - Forensic Studies in Law
Stevenson University
BA - Psychology
Goucher College
Graduate Healthcare Administration Training Program (GHATP) - Training Program
Department of Veterans Affairs
Explorations in Leadership-Emerging Leader Program - In-House Training Program
Department of Veterans Affairs
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