Summary
Overview
Work History
Education
Skills
Timeline
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Makyla Carlisle

Jonesboro,AR

Summary

Compassionate healthcare professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

5
5
years of professional experience

Work History

CNA

Cornerstone
11.2021 - 07.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.

Customer Service Representative

Walmart
04.2021 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Collected payments and provided accurate change.

Warehouse Worker

La Darling
12.2022 - 02.2023
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Caregiver

Home Instead Senior Care Home
06.2020 - 01.2023
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Customer Service Representative

Teletch
01.2019 - 07.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Answered patient questions and fielded complaints to resolve issues.

Education

Rosa Fort High School
Tunica, MS
05-2020

Skills

Compassion and Empathy

Timeline

Warehouse Worker

La Darling
12.2022 - 02.2023

CNA

Cornerstone
11.2021 - 07.2024

Customer Service Representative

Walmart
04.2021 - 01.2024

Caregiver

Home Instead Senior Care Home
06.2020 - 01.2023

Customer Service Representative

Teletch
01.2019 - 07.2020

Rosa Fort High School

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