Makyla Carlisle
Jonesboro,AR
Summary
Compassionate healthcare professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
Work History
CNA
Cornerstone
Jonesboro, AR
11.2021 - 07.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Customer Service Representative
Walmart
Jonesboro, AR
04.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Collected payments and provided accurate change.
Warehouse Worker
La Darling
Paragould, AR
12.2022 - 02.2023
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Caregiver
Home Instead Senior Care Home
Jonesboro, AR
06.2020 - 01.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Customer Service Representative
Teletch
Jonesboro, AR
01.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Answered patient questions and fielded complaints to resolve issues.
Education
Rosa Fort High School
Tunica, MS05-2020
Skills
Compassion and Empathy
Basic Life Support
Complex Problem-Solving
Customer Service
Complaint Handling
Medical Terminology Knowledge
HIPAA Compliance
Problem-Solving
Cash Register Operation
Teamwork and Collaboration
Verbal/Written Communication
Timeline
Warehouse Worker
La Darling
12.2022 - 02.2023
CNA
Cornerstone
11.2021 - 07.2024
Customer Service Representative
Walmart
04.2021 - 01.2024
Caregiver
Home Instead Senior Care Home
06.2020 - 01.2023
Customer Service Representative
Teletch
01.2019 - 07.2020
Rosa Fort High School