MAKYLA JACOBS
Watervliet,NY
Summary
With a proven track record at Ollie's, I excel in delivering exceptional customer service and resolving complex issues, showcasing strong adaptability and effective communication. My expertise includes multitasking in fast-paced environments and employing active listening to enhance customer satisfaction. I am recognized for training colleagues and contributing to a positive, efficient team dynamic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Ollie's Bargain Outlet
Watervliet, NY
11.2022 - Current
- Demonstrated strong communication skills while interacting with customers over the phone, or in person
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns promptly
- Followed up with customers to support satisfaction and resolve any issues
- Help managers with opening and closing
- With a proven track record at Ollie's, I excel in delivering exceptional customer service and resolving complex issues, showcasing strong adaptability and effective communication
- My expertise includes multitasking in fast-paced environments and employing active listening to enhance customer satisfaction
- I am recognized for training colleagues and contributing to a positive, efficient team dynamic
Patient Care Technician
Saint Peter's Health Partners
Troy, New York
10.2024 - 01.2025
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Explained treatment procedures to patients and their families.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Ensured that all medical equipment was properly maintained and sterilized.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support to patients and their families during difficult times.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided direct patient care and assistance to healthcare team members.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
Education
Psychology
Hudson Valley community College
02.2025
Highschool diploma -
Watervliet sr/jr High school
Watervliet, NY06.2023
Skills
- Adaptability
- Multitasking
- Conflict Resolution
- Telephone Etiquette
- Record Keeping
- Assertiveness
- Effective Communication
- Positive Attitude
- Active Listening
- Refunds and exchanges
- Safety regulations
- Customer complaint resolution
- Team collaboration
- Healthy meal preparation
- Vital signs monitoring
- Patient hygiene management
- Bed preparation
- Mobility assistance
- Basic life support
Certification
- CPR certification
Timeline
Patient Care Technician
Saint Peter's Health Partners
10.2024 - 01.2025
Customer Service Associate
Ollie's Bargain Outlet
11.2022 - Current
Psychology
Hudson Valley community College
Highschool diploma -
Watervliet sr/jr High school
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