Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makylah Burrell

West Valley,UT

Summary

Shift Manager with a proven track record at Jimmy Johns. Ability to work in a fast paced environment while keeping composure. Proficient in team leadership and conflict resolution, consistently driving positive outcomes. Seeking to move into a new field that allows hands on work, professional development and consistent scheduling.

Overview

3
3
years of professional experience

Work History

Shift Manager

Jimmy Johns
05.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

High School Diploma -

Cyprus High School

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Relationship building
  • Documentation and reporting

Timeline

Shift Manager

Jimmy Johns
05.2022 - Current

High School Diploma -

Cyprus High School

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Makylah Burrell