Mala Berthod
Woodside,NY
Summary
Dynamic Operations Manager with a proven track record at Burlington, excelling in workflow optimization and staff training. Expert in cost analysis and performance metrics, driving operational excellence and enhancing service quality. Adept at fostering team leadership and implementing effective policies to achieve business goals.
Overview
23
23
years of professional experience
Work History
Operations Manager
Burlington
New York, New York
02.2024 - Current
- Implemented process improvements to enhance operational efficiency and service quality.
- Managed daily operations to streamline workflow across departments.
- Supervised staff schedules to enhance resource allocation and maximize productivity.
- Facilitated communication between teams to align operational goals and objectives.
- Coordinated training programs for new hires to ensure adherence to safety and compliance standards.
Assistant Store Manager
Marshalls TJX Companies
05.2014 - 12.2024
- Supervised operations team to support operational excellence and excellent customer service.
- Supervised operations staff of 160 to 175, ensuring compliance with company policies and procedures.
- Coached team members on delivering exceptional service, enhancing overall business professionalism.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored key performance metrics to identify areas for improvement.
- Monitored employee productivity and streamlined procedures for cost optimization.
- Performed statistical analyses to gather data for operational and forecast team needs.
Store Manager
White House Black Market
09.2008 - 08.2012
- Managed store employees in fast-paced environment, fostering teamwork through proactive communication and constructive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Maintained optimal product levels and inventory controls, organizing backroom for efficient ordering and effective stock rotation.
Assistant Store Manager
Banana Republic
06.2003 - 08.2008
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved customer issues to support lower-level employees and uphold high customer service standards.
- Managed opening and closing procedures, recommending changes that streamlined daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Science - Marketing
St John University
Queens, NYSkills
- Operational Excellence
- Cost analysis
- Budget Administration
- Inventory management
- Loss Prevention
- Workflow Planning
- Safety compliance
- Performance metrics
- Intuit QuickBooks
- Microsoft Excel
- Team leadership
- Staff Training
- Policy implementation
- Talent Acquisition
Timeline
Operations Manager
Burlington
02.2024 - Current
Assistant Store Manager
Marshalls TJX Companies
05.2014 - 12.2024
Store Manager
White House Black Market
09.2008 - 08.2012
Assistant Store Manager
Banana Republic
06.2003 - 08.2008
Associate of Science - Marketing
St John University