Open To Work
Monica Melvin
Virginia Beach,VA
Work Preference
Summary
Dynamic Operations Manager with a proven track record at FedEx Express, enhancing operational efficiency through strategic process improvements. Skilled in logistics management and team leadership, I foster employee engagement and drive compliance, ensuring timely package delivery and superior customer service. Committed to achieving operational excellence and optimizing workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Fedex Express
Virginia Beach, VA
03.2015 - Current
- Directed daily operations to guarantee timely package delivery and compliance with service standards.
- Executed process improvements to optimize operational efficiency and minimize cycle times.
- Facilitated training and mentorship for team members on best practices in logistics and customer service management.
- Facilitated collaboration among cross-functional teams to enhance workflow efficiency.
Education
High School Diploma - 23503
GRANBY HIGH SCHOOL
Norfolk, VA06-1995
Skills
Problem-solving
Team leadership
Operations management
Customer service
Software knowledge
Standard operating procedures
Operational excellence
Scheduling management
Logistics management
Employee engagement
Employee relations and conflict resolution
Planning and implementation
Decision-making
Warehouse operations
Project planning and development
Operational efficiency
Organizational management
Management
Maintaining compliance
Certification
HAZMat certification
Timeline
Operations Manager
Fedex Express
03.2015 - Current
High School Diploma - 23503
GRANBY HIGH SCHOOL