Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mala Cheddie Jaglall

New York,NY

Summary

Dynamic airport passenger service agent with hands on experience in customer service,Operations (OPS Agent) and talent for navigating challenges.Committed to making meaning contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Airport Passenger Service Agent

Fenix Logistics (Aer Lingus)
12.2025 - Current
  • Assisted passengers daily with check-in (Astral Trained) procedures, ensuring smooth processing and adherence to safety protocols.
  • Provided information on flight schedules,gate assignments, and baggage policies to enhance customer experience.
  • Announced flight status updates and information about gate changes over PA system also maintaining a smooth boarding process.
  • Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Customer Support Representative (Queue Agent)

KAPS Air
04.2025 - 12.2025
  • Assisted customers with inquiries,ensuring timely and accurate information delivery.
  • Collaborated with team members to enhance workflow efficiency and address recurring customer concerns.
  • Trained new staff on service protocols
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Nanny (Babysitter)

Private Household
12.2022 - 04.2025
  • Supervised daily activities, fostering a safe and nurturing environment for children.
  • Fostered positive relationships with children through creative play, promoting social skills and emotional growth.

Technology And Business Teacher

Guyana Teacher's Union(Ministry Of Education)
09.2014 - 04.2022
  • Developed and implemented engaging lesson plans aligned with national curriculum standards.
  • Facilitated classroom discussions to enhance critical thinking and student participation.
  • Enhanced students"research skills with guided instruction on proper citation techniques and source evaluation methods.

Education

Profuturo
Guyana

High School Graduate - Business And Science

Tagore Memorial Secondary School
Guyana
07-2013

Home Health Aide - Health Care Management

Brooklyn School of Vocational Learning
Queens, NY
06-2022

Skills

  • Customer Service
  • Problem Solving
  • Communication
  • Time Management
      • Conflict Resolution
      • Attention to Detail
      • Team Collaboration
      • Multi-tasking

    Timeline

    Airport Passenger Service Agent

    Fenix Logistics (Aer Lingus)
    12.2025 - Current

    Customer Support Representative (Queue Agent)

    KAPS Air
    04.2025 - 12.2025

    Nanny (Babysitter)

    Private Household
    12.2022 - 04.2025

    Technology And Business Teacher

    Guyana Teacher's Union(Ministry Of Education)
    09.2014 - 04.2022

    Profuturo

    High School Graduate - Business And Science

    Tagore Memorial Secondary School

    Home Health Aide - Health Care Management

    Brooklyn School of Vocational Learning
    Mala Cheddie Jaglall