Dynamic airport passenger service agent with hands on experience in customer service,Operations (OPS Agent) and talent for navigating challenges.Committed to making meaning contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Airport Passenger Service Agent
Fenix Logistics (Aer Lingus)
12.2025 - Current
Assisted passengers daily with check-in (Astral Trained) procedures, ensuring smooth processing and adherence to safety protocols.
Provided information on flight schedules,gate assignments, and baggage policies to enhance customer experience.
Announced flight status updates and information about gate changes over PA system also maintaining a smooth boarding process.
Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Customer Support Representative (Queue Agent)
KAPS Air
04.2025 - 12.2025
Assisted customers with inquiries,ensuring timely and accurate information delivery.
Collaborated with team members to enhance workflow efficiency and address recurring customer concerns.
Trained new staff on service protocols
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Nanny (Babysitter)
Private Household
12.2022 - 04.2025
Supervised daily activities, fostering a safe and nurturing environment for children.
Fostered positive relationships with children through creative play, promoting social skills and emotional growth.
Technology And Business Teacher
Guyana Teacher's Union(Ministry Of Education)
09.2014 - 04.2022
Developed and implemented engaging lesson plans aligned with national curriculum standards.
Facilitated classroom discussions to enhance critical thinking and student participation.
Enhanced students"research skills with guided instruction on proper citation techniques and source evaluation methods.