Summary
Overview
Work History
Education
Skills
Timeline
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Malachi Floyd

Columbia,MD

Summary

Highly motivated, young professional with a profound interest in utilizing extensive knowledge, passion, and valuable experience to contribute to the advancement and long-term viability of an organization dedicated to addressing the crucial public health, and information technology issues. Possessing a deep commitment to advocating for individuals afflicted by rare diseases and streamlining their patient journey.

Overview

4
4
years of professional experience

Work History

Student

Western Governors University
11.2023 - Current

SPECIALIST

Apple
12.2023 - Current
  • Sell end-to-end solutions for customers of Apple
  • Demonstrate exceptional, consistent and comprehensive knowledge of Apple technology and applications
  • Train customers of various backgrounds and levels on how to use their personal/business Apple technology
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.

CLINICAL PROJECT COORDINATOR

Emmes
09.2022 - 11.2023
  • Efficiently handle internal team requests using Jira Service Desk
  • Upload projects and protocols content to websites via Drupal, ensuring accurate and timely publication
  • Grant website access permissions to users
  • Provides support with tracking project deadlines, and compiling/submitting project deliverables
  • Schedules and distributes conference call information and materials (i.e. agenda, minutes, supporting documents)
  • Prepares non-technical meeting minutes
  • Assists with organization of communications between project staff and project sponsors regarding project development and project processes
  • Handles logistics of inventory and supply management for research sites
  • Develops, composes, consolidates, compiles, edits, formats, tracks, and distributes technical reports (e.g., DSMB), non-technical reports (e.g., numbered memos, progress reports, site visit reports, project marketing materials), regulatory reports (e.g., IRB, IND, CSR, SAP),case report forms, manuals, presentations, and manuscripts, adhering to eCTD and/or 508 compliance guidelines, as required under the direction of the Clinical Project Coordinator Manager or designee
  • Participates in establishing and maintaining project procedures and processes (e.g., SOPs, work instructions

CONSULTANT, ADMINISTRATIVE ASSISTANT

Leadvantedge
11.2021 - 09.2022
  • Zoom Producer
  • Utilize CRM and, Analytics to track leads, prospects, program participants, and clients, coordinating appropriate follow-up actions that generated new business for the sales team
  • Schedule and coordinate client, vendor, and employee meetings, including managing schedules, sending and tracking invites, gathering resources, preparing work materials, and creating meeting agendas
  • Create sales meeting slide decks, participant presentations, and internal meeting presentations
  • Collaborate closely with customers to define project roles, responsibilities, scope, and objectives, ensuring cross-functional understanding among project members
  • Track projects through clear and concise status reports and time management reports, proactively identifying potential issues and monitoring project member progress.

PATIENT CARE COORDINATOR

Quest Diagnostics
07.2021 - 10.2021
  • Achieved company goals by ranking in the top 15% in driving sales revenue within the region
  • Established strong rapport and relationships with patients and external partners to cross-train and support medical staff
  • Educated patients on preparation instructions for upcoming procedures and tests
  • Maintained accurate documentation of care, hospital actions, and patient activities
  • Provided subject matter expertise in case management and related procedures.

Health Education Intern

Adventist Health Care
01.2020 - 05.2020
  • Assisted in the development of improved seminars and training materials
  • Managed on-site projects and health screenings, ensuring compliance with safety standards
  • Conducted research on health topics and provided updated information to hospital staff
  • Performed FIT testing and provided PAPR training to employees on the use of N-95 masks
  • Prepared presentations on health and safety concerns for public use.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
06.2024

Bachelor of Science - Public Health

University of Maryland College Park
College Park, MD
05.2020

Skills

  • Google IT Support Professional
  • Security (In Progress)
  • Network (In progress)
  • COVID-19 Contact Tracing (Johns Hopkins)
  • Jira Service Desk Active Directory MS Office Final Cut Pro SAS Adobe Suite Salesforce CRM Google Products Canva ADP Otterai

Timeline

SPECIALIST

Apple
12.2023 - Current

Student

Western Governors University
11.2023 - Current

CLINICAL PROJECT COORDINATOR

Emmes
09.2022 - 11.2023

CONSULTANT, ADMINISTRATIVE ASSISTANT

Leadvantedge
11.2021 - 09.2022

PATIENT CARE COORDINATOR

Quest Diagnostics
07.2021 - 10.2021

Health Education Intern

Adventist Health Care
01.2020 - 05.2020

Bachelor of Science - Information Technology

Western Governors University

Bachelor of Science - Public Health

University of Maryland College Park

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Malachi Floyd